Esmeralda Bueno
Pooler
Summary
Positive and upbeat professional who strives to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, inventory execution and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Host/Win Manager
Dave & Buster's Pooler
Pooler
08.2025 - Current
- Greeted and welcomed guests upon arrival to create a positive experience.
- Managed seating arrangements to optimize flow and reduce wait times.
- Assisted guests with inquiries regarding menu items and promotions.
- Handled reservation requests and organized special events efficiently.
- Managed inventory levels to ensure product availability and supply continuity.
- Coordinated receiving, storing, and distributing materials across multiple locations.
- Oversaw stock audits to maintain accuracy in inventory records and reporting.
- Trained staff on best practices for inventory management and safety protocols.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Hiring Manager
Dave & Buster's Pooler
Pooler
08.2024 - 08.2025
- Streamlined recruitment processes to enhance efficiency in hiring qualified staff.
- Maintained consistent staffing levels to support operational needs.
- Maintained proper department staffing levels at 90%
- Collaborated across departments to onboard and train hourly staff, enhancing their integration and development.
- Developed training programs for new hires to enhance team performance.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring service efficiency.
- Evaluated employee performance and provided regular constructive feedback to support continuous improvement.
- Ensured compliance with company policies and local labor laws consistently.
- Facilitated interactive workshops to enhance team collaboration and learning.
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Service Manager
Dave & Buster's Pooler
Pooler
10.2023 - 08.2024
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Resolved customer complaints effectively to uphold brand reputation.
- Trained and mentored staff on service protocols and operational standards.
- Implemented training programs to enhance employee skills and performance.
- Coordinated team schedules to maximize coverage during peak hours.
- Collaborated with management to develop service improvement strategies.
- Handled extra responsibilities during busy times and staff shortages.
BOH Supervisor
Dave & Buster's Corpus Christi
Corpus Christi
05.2022 - 08.2023
- Supervised daily operations of kitchen staff, ensuring tasks were completed efficiently and effectively.
- Identified and implemented strategies to create upsell opportunities.
- Trained team members on food preparation techniques and safety protocols.
- Monitored food inventory levels, ordering additional supplies when necessary.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Coordinated workflow between kitchen and front-of-house staff for smooth operations.
- Implemented quality control measures to maintain food presentation standards.
- Enforced cleanliness standards.
- Resolved conflicts among staff to foster a positive work environment.
- Tracked food inventory levels and placed orders for supplies.
- Established procedures for receiving deliveries from suppliers, verifying accuracy of orders, and storing products appropriately.
- Communicated regularly with front-of-house staff to ensure smooth service operations.
- Ensured all dishes were prepared according to established standards.
- Led training and development workshops.
- Trained cooks and prep team to improve service efficiency.
- Boosted employee retention rates by fostering a positive work environment.
- Managed daily operations for a high-traffic kitchen.
- Managed point-of-sale system operations.
- Led monthly team meetings.
- Increased upsell opportunities.
- Accommodated private parties and large groups.
- Developed strong vendor relationships.
- Developed initiatives that contributed to improved employee retention.
- Promoted employee engagement through team-building activities and open communication.
Front Desk Associate
Dave & Buster's Corpus Christi
Corpus Christi
05.2019 - 04.2021
- Created a warm and inviting atmosphere for guests in the lobby area.
- Implemented customer service best practices.
- Ensured lobby area cleanliness and appearance to uphold brand standards.
- Applied customer service best practices to improve guest satisfaction.
FOH Supervisor
Dave & Buster's Corpus Christi
Corpus Christi
04.2020 - 03.2021
- Created and implemented weekly FOH staff schedule to optimize coverage and service efficiency.
- Maintained high service standards to meet customer expectations.
- Implemented training programs to ensure uniform service quality across staff.
- Led customer service recovery initiatives.
- Investigated areas of service shortfall to ensure customer satisfaction.
- Enhanced order accuracy by reviewing processes and training staff.
- Evaluated time taken for ticket resolution to improve efficiency.
Education
High School Diploma -
W.B.Ray High School
Corpus Christi, TX 02.2015 - 01.2018
Skills
- Guest experience enhancement
- Customer resolution
- Shift management
- Team performance tracking
- Workflow optimization
- Menu planning
- Stock control
- Staff training
- Cross-functional team leadership
- Client Relationship Management
- Employee Engagement Programs
- Strategic planning
- Conflict resolution
- Effective communication
- Team collaboration
- Adaptable to change
- Task prioritization
- Detail-oriented
- Team player mentality
- Mentorship coaching
Timeline
Host/Win Manager
Dave & Buster's Pooler
08.2025 - Current
Hiring Manager
Dave & Buster's Pooler
08.2024 - 08.2025
Service Manager
Dave & Buster's Pooler
10.2023 - 08.2024
BOH Supervisor
Dave & Buster's Corpus Christi
05.2022 - 08.2023
FOH Supervisor
Dave & Buster's Corpus Christi
04.2020 - 03.2021
Front Desk Associate
Dave & Buster's Corpus Christi
05.2019 - 04.2021
High School Diploma -
W.B.Ray High School
02.2015 - 01.2018