Esmeralda Mendez
Tucker
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrating a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
11
11
years of professional experience
Work History
Customer Service and Sales Representative
American Trucks Sales
Atlanta
08.2022 - Current
- Assisted in managing customer inquiries and resolving concerns promptly.
- Developed key customer relationships to increase sales and be able to close the contracts.
- Ensure all customer accounts are collected and up to date.
Customer Service Representative & Lead Agent
The Office Gurus
11.2020 - 05.2022
- Assisted customers in resolving inquiries or complaints via telephone, email, and chat support.
- Provided support and guidance to new customer service representatives; assisted with shadowing process.
- Collaborated with team members to enhance service delivery.
Travel Consultant / Cruise Agent /Senior QA Analyst
Ariston Marketing
03.2016 - 05.2020
- Delivered customer support and travel guidance.
- Assisted clients in planning personalized travel itineraries and bookings.
- Booked and managed cruise packages and travel arrangements.
- Performed quality assurance checks on agents' calls to ensure a good quality of service is provided.
Assistant Secretary
Exodus Travel Agency
12.2014 - 12.2014
- Participated in administrative duties and customer support tasks
- Completed an internship through the Saint Ignatius Program.
Education
Business - Business Education
Saint Ignatius High School
06-2014
Associates Degree - Accounting
Sacred Heart Junior College
Skills
- Bilingual: Fluent in English and Spanish
- Computer Proficiency: Microsoft Word, Excel, Outlook, Publisher, Paint
- Customer Service: Patient, cooperative, and solutions-oriented
- Professional Traits: Organized, dedicated, and detail-oriented
- Work Ethic: Positive attitude and proactive with assigned tasks
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service and Sales Representative
American Trucks Sales
08.2022 - Current
Customer Service Representative & Lead Agent
The Office Gurus
11.2020 - 05.2022
Travel Consultant / Cruise Agent /Senior QA Analyst
Ariston Marketing
03.2016 - 05.2020
Assistant Secretary
Exodus Travel Agency
12.2014 - 12.2014
Business - Business Education
Saint Ignatius High School
Associates Degree - Accounting
Sacred Heart Junior College
Similar Profiles
YOGRAJSINH B. JADEJAYOGRAJSINH B. JADEJA
Workshop Manager at Apco Auto Sales - Dealer of Eicher TrucksWorkshop Manager at Apco Auto Sales - Dealer of Eicher Trucks
TAN CHEN SIANG (LEO)TAN CHEN SIANG (LEO)
Manager, Segment Strategy & BI at UD Trucks Singapore (International Sales)Manager, Segment Strategy & BI at UD Trucks Singapore (International Sales)
Wadie JeljliWadie Jeljli
Diagnostics Engineer [Contractor] at DAF Trucks N.V. After Sales DepartmentDiagnostics Engineer [Contractor] at DAF Trucks N.V. After Sales Department
Zach SutterZach Sutter
Volunteer at St. Vincent De Paul Food PantryVolunteer at St. Vincent De Paul Food Pantry
Tina MarseeTina Marsee
Home Manager at Specialized TitleHome Manager at Specialized Title