Esmeralda Roget
Lithia Springs
Summary
Dynamic and results-oriented professional with a proven track record at Sprouts Farmer Market and Kroger, excelling in customer service and data entry. Skilled in fostering teamwork and collaboration, adept at multitasking and maintaining high levels of reliability. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a keen focus on accuracy and process improvements.
Overview
5
5
years of professional experience
Work History
Scan Coordinator
Sprouts Farmer Market
09.2022 - Current
- Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
Customer Service Cashier
Kroger
02.2020 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Etowah High School
Woodstock, GA2019
Skills
- Microsoft office
- Teamwork
- Teamwork and collaboration
- Customer service
- Multitasking
- Reliability
- Data entry
- Bookkeeping
- Payroll administration
Timeline
Scan Coordinator
Sprouts Farmer Market
09.2022 - Current
Customer Service Cashier
Kroger
02.2020 - 12.2021
High School Diploma -
Etowah High School
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