Esperanza Cardenas

• Assisted patients with appointment scheduling and confirmation calls.
• Resolved patient inquiries and concerns through effective communication.
• Maintained accurate patient records using dental management software.

• Verifying insurance

• Complying with rules and regulations keeping a safe and clean reception area
• Called patients insurance to validate their information
• Provided administrative and clerical support

• Answer any customer questions or concerns to provide excellent customer service .
• Received and processed payments that were cash , credit card , check or automatic payment.
• Inspected work area to ensure that it met specific and established standards

• Received , counted, and marked soiled clothing from customers.
• Handled, resolved various work-related and customer service related issues, effectively.
• Categorizing the received clothes based upon the type and standard of the fabric