Esperanza "Hope" Alvarado-Sammons
Augusta
Summary
Results-driven Operations Assistant with expertise in data analysis and organizational management. Proven ability to develop standard operating procedures and enhance operational efficiency through effective communication and logistical coordination.
Overview
3
3
years of professional experience
Work History
Operations Assistant
DFMWR/RECDIV/HTRS
508 North Range Rd.
01.2024 - Current
- Direct and preformed a variety of functions to provide administrative support for Hilltop Riding Stables and Installation Morale, Welfare, and Recreation Programming.
- Coordinated personnel using trackers, schedules and other products in approved systems.
- Developed standard operating procedures for routine tasks, promoting consistency in operations.
- Monitored and updated personnel reports to include PERSTAT and on going personnel trackers within my program..
- Gathered and provided statistical and analytic data from programs in the form of products or slideshows to brief leaders to include high ranking personnel.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coordinated scheduling and logistics for recreational programs, enhancing operational efficiency.
Recreation Assistant
DFMWR/RECDIV/HTRS
508 North Range Rd
06.2023 - 01.2024
- Provided customer service by addressing inquiries and resolving participant concerns effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Performed light custodial duties to provide clean and inviting facilities.
- Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
Education
Associate of Applied Science - Intelligence
Cochies College
Sierra Vista, AZ03-2019
Skills
- Attention to detail
- Positive attitude
- Organizational management
- Document preparation
- Professional and friendly
- Customer support
Timeline
Operations Assistant
DFMWR/RECDIV/HTRS
01.2024 - Current
Recreation Assistant
DFMWR/RECDIV/HTRS
06.2023 - 01.2024
Associate of Applied Science - Intelligence
Cochies College