Esssence Wilson
Atlanta
Summary
Detail-oriented professional with expertise in customer service and time management. Known for strong listening skills and effective coordination of operations. Committed to enhancing guest experiences and driving repeat business.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Marriot Hotel
Atlanta, GA
03.2024 - 12.2025
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and special requests with housekeeping and maintenance teams.
- Utilized hotel management software to maintain accurate reservations and billing information.
- Built rapport with clients to increase repeat business
- Developed relationships with repeat guests, promoting loyalty programs and personalized services.
Shift Supervisor
Starbucks
Atlanta, GA
12.2022 - 03.2024
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new baristas on product knowledge and operational procedures.
- Monitored inventory levels, placing orders to maintain stock consistency and availability.
- Implemented quality control measures to enhance beverage preparation and presentation standards.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Marriot Hotel
03.2024 - 12.2025
Shift Supervisor
Starbucks
12.2022 - 03.2024