Essence Traylor
Sugarhill
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Gwinnett County Police Department
06.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
Mail Carrier
United States Post Office
09.2021 - 06.2024
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Handled mail and packages with care to prevent damage during delivery.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
Teacher's Assistant
Georgia State University
04.2018 - 03.2020
- Studied and implemented latest information on specific subjects and learning strategies.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Documented student progress and communicated with parents to keep informed.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Planned and implemented integrated lessons to meet national standards.
Education
Bachelor's of Business Administration - Finance
Georgia State University
Atlanta, GA12.2020
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2016
Skills
- Finance
- General Ledger
- Due Diligence
- Typing speed
- Information gathering
- Active listening
- Stress tolerance
- Crisis management
- Telephone etiquette
- Team leadership
- Customer service
- Resolving issues
Accomplishments
- Bachelor's of Business Administration - Finance
- Bloomberg Certificate
Certification
(Bloomberg Certification)
- Bachelors Degree
Timeline
911 Emergency Dispatcher
Gwinnett County Police Department
06.2024 - Current
Mail Carrier
United States Post Office
09.2021 - 06.2024
Teacher's Assistant
Georgia State University
04.2018 - 03.2020
Bachelor's of Business Administration - Finance
Georgia State University
High School Diploma -
North Gwinnett High School
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