Estar Ducksworth
3140 Windsor Gate Run
Summary
Accomplished Patient Access Supervisor at Practice Solutions 360, adept in streamlining operations and enhancing patient experiences. Proven expertise in HIPAA compliance and team leadership, reducing employee turnover by fostering a supportive environment. Skilled in appointment scheduling and insurance verification, ensuring efficient healthcare delivery and improved resource allocation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Practice Solutions 360
Stockbridge, GA
08.2015 - Current
- Supervised patient access operations, ensuring compliance with healthcare regulations and organizational policies.
- Streamlined patient registration processes, enhancing efficiency and reducing wait times for services.
- Trained and mentored staff on best practices in patient interaction and data management.
- Implemented new scheduling systems, improving appointment accuracy and resource allocation.
- Collaborated with clinical teams to address patient concerns, fostering a positive care experience.
- Developed training materials that improved onboarding processes for new employees in patient access roles.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
Patient Access Representative
Piedmont Hospital
Snellville
03.2025 - 07.2025
- Facilitated patient registration and intake processes to enhance workflow efficiency.
- Verified insurance eligibility and benefits to ensure accurate patient billing.
- Managed appointment scheduling, reducing wait times for patients significantly.
- Assisted in resolving patient inquiries and concerns, fostering positive relationships.
Office Manager
Just Cooling
Duluth, GA
06.2018 - 12.2020
- Streamlined office operations, enhancing workflow efficiency and reducing bottlenecks.
- Coordinated schedules and meetings, ensuring optimal use of resources and time management.
- Managed vendor relationships, negotiating contracts and maintaining service quality standards.
- Developed and implemented office policies, fostering a productive work environment.
Administrative Assistant
US Navy
Eglin, Fl
08.2015 - 12.2017
- Coordinated schedules and logistics for high-level meetings and events.
- Managed confidential correspondence and documentation with precision and confidentiality.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Streamlined office processes, resulting in improved workflow and reduced administrative delays.
Education
No Degree - Medical Assisting
Woodruff Medical Testing And Training
Lawrenceville, GAHigh School Diploma -
Duluth High
Duluth, GA05.2015
Skills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Appointment scheduling
- Revenue cycle management
- Healthcare
- Customer service
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Money handling
- Customer follow-up
- Electronic health records
- Patient registration
- Data entry
- Medical terminology
- Payment processing
- Information collection
- Intake assessment
- Records maintenance
- System updating
- Financial procedures adherence
- Statistical data management
- Epic Certified
Certification
Epic
Timeline
Patient Access Representative
Piedmont Hospital
03.2025 - 07.2025
Office Manager
Just Cooling
06.2018 - 12.2020
Patient Access Supervisor
Practice Solutions 360
08.2015 - Current
Administrative Assistant
US Navy
08.2015 - 12.2017
No Degree - Medical Assisting
Woodruff Medical Testing And Training
High School Diploma -
Duluth High