Summary
Overview
Work History
Education
Skills
Timeline
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Estella McCroskey

Kennesaw

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

23
23
years of professional experience

Work History

01.2002

Clerk Typist

Norfolk Southern
09.2021 - Current
  • Typed and formatted letters for Discipline Hearings and Discipline received for all of the Northern Region ensuring accuracy and adherence to company standards for time limits as stated on Agreement contracts.
  • Conducted proofreading of materials, ensuring clarity and coherence in all communications.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
  • Assisted in maintaining filing systems such as CSR (Career Service Records) and VPF - IManage for employee files.
  • Handled all of Northern Region supply orders and reconciled company credit card statements monthly.
  • Backup for clerical, yardmaster payroll for all regions.

Chief Clerk

Norfolk Southern Corporation
12.2007 - 08.2021
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Received and routed business correspondence to correct departments and staff members.
  • Completed payroll for staff on daily basis with little input from supervisor.
  • Set up meetings and organized supporting materials.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Arranged meetings for LSSC (Local Safety and Service Committee), DSSC (Division Safety and Service Committee) and coordinated resources for use by all attendees.
  • Coordinated travel arrangements for our Division Superintendent and other Supervisors, such as setting appointments and securing transit and lodging accommodations.

Education

High School Diploma -

Sandusky High School
Sandusky, OH
06.1988

Skills

  • Prioritization and Time Management
  • Self-Motivated
  • Problem Solving
  • Verbal and Written Communication
  • Flexible and Adaptable
  • Mail Sorting and Routing
  • Multitasking and Prioritization
  • Office Supply Management
  • Reliable and Punctual
  • Microsoft Office 10
  • Meeting Coordination
  • Accounts Payable and Receivable
  • Event and Activity Planning
  • Data Entry (Payroll)

Timeline

Clerk Typist

Norfolk Southern
09.2021 - Current

Chief Clerk

Norfolk Southern Corporation
12.2007 - 08.2021

01.2002

High School Diploma -

Sandusky High School

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Estella McCroskey