Estrella Mendoza
Norcross
Summary
Versatile and result-driven professional with over 5+ years of experience in sales and retail, combined with hands-on training and experience as a Medical Assistant. Proven ability to provide exceptional customer service, build strong client, and patient relationship, and thrive in fast-paced environments. Skilled in administrative/clinical, know for strong communication skills and exceptional customer service, adaptability, and a compassion approach to both customer and patients. Eager to bring a unique blend of healthcare knowledge and customer-focused service to a dynamic team. Available for immediate hire.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Xfinity by Comcast
02.2023 - 04.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met or exceeded sales goals for retail products within the barber shop setting.
Medical Assistant
Premier OB/GYN
06.2022 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Retail Sales Consultant
Xfinity by Comcast
03.2021 - 03.2022
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Supervisor
Charleys Philly Steaks
09.2016 - 09.2020
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement, also managed inventory and supplies.
- Handled customer service and conflict resolution.
- Scheduled shifts and labor costs.
Education
Certificate - Medical Assistance
Florida Career College
Pembroke Pines, FL07-2021
High School Diploma -
South Plantation HighSchool
Plantation, FL08-2017
Skills
- Exceptional oral and written communication skills
- Outstanding customer service
- Time Management
- Teamwork and collaboration
- Strong attention to detail
- Critical thinking Multitasking
- Bilingual English/Spanish
- Clinical/Administrative
- Vital signs / Phlebotomy
- Injections / Specimen collection / Lab testing
- Assisting with Examinations/Procedures
- Charting/Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- First Aid/CPR Certified
- HIPAA
- OSHA
Timeline
Retail Sales Consultant
Xfinity by Comcast
02.2023 - 04.2024
Medical Assistant
Premier OB/GYN
06.2022 - 10.2022
Retail Sales Consultant
Xfinity by Comcast
03.2021 - 03.2022
Crew Supervisor
Charleys Philly Steaks
09.2016 - 09.2020
Certificate - Medical Assistance
Florida Career College
High School Diploma -
South Plantation HighSchool
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