Etana Sena
Atlanta
Summary
Reliable professional with background in medical reception, patient coordination, military aviation technology, and customer service. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous roles. Made significant impact by improving office efficiency and fostering positive relationships with patients.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Desk Receptionist
Anne Arundel Dermatology Association
Virginia Beach
10.2025 - Current
- Greeted patients warmly and guided them through check-in procedures.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled dermatology and cosmetic appointments efficiently using electronic health record systems.
- Collected patient information and verified insurance details accurately.
- Maintained organized front desk area and ensured cleanliness standards.
- Assisted patients with inquiries about services and office policies.
- Coordinated with medical staff to streamline patient flow and reduce wait times.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of patient’s information.
- Handled payment processing and provided customers with receipts and proper bills
- Advised clients on skincare and cosmetic product selections.
Aviation Technician
United States Navy, USN
03.2021 - 05.2025
- Assisted in conducting routine inspections of aircraft systems and components.
- Learned to utilize specialized aviation tools and equipment for maintenance tasks.
- Supported senior technicians in troubleshooting mechanical issues on various aircraft models.
- Maintained accurate records of maintenance activities and safety checks performed.
Post Office Clerk
Postal Office
08.2017 - 03.2021
- Processed incoming and outgoing mail efficiently, ensuring timely deliveries.
- Assisted customers with inquiries, providing accurate information on services and products.
- Operated postal equipment, including sorting machines and delivery vehicles, maintaining compliance with safety standards.
- Managed inventory of supplies, coordinating restocking efforts to minimize delays in service.
- Trained new staff on operational procedures and customer service best practices, enhancing team performance.
Education
Aviation Technician Certificate - Aviation Tech
Naval Air Station
Pensacola, FLHigh School Diploma -
Columbia High School
DecaturSkills
- Electrical wiring repair
- Flight line operations
- Landing gear maintenance
- Maintenance of ground support equipment
- Cash handling expertise
- Basic arithmetic skills
- Confidentiality and security
- Customer relations
- Electronic health records handling
- Appointment scheduling
- Data entry
- Patient flow coordination
- Multitasking techniques
- Effective communication
- Office organization
- Customer relationship management
- Customer inquiries resolution
- Providing customer support
- Insurance verification
- Dermatology and cosmetic medical office experience
Certification
- Naval Air Station Pensacola Training - 14 weeks
Languages
English
Timeline
Front Desk Receptionist
Anne Arundel Dermatology Association
10.2025 - Current
Aviation Technician
United States Navy, USN
03.2021 - 05.2025
Post Office Clerk
Postal Office
08.2017 - 03.2021
Aviation Technician Certificate - Aviation Tech
Naval Air Station
High School Diploma -
Columbia High School