Ethan Keung
Senoia
Summary
Knowledgeable Retail Sales Associate with a solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Experienced with volleyball coaching and team management. Utilizes strategic planning and communication to enhance player development and team performance. Knowledge of fostering a collaborative and results-driven team environment.
Overview
5
5
years of professional experience
Work History
Assistant Volleyball Coach
Reinhardt University
07.2025 - Current
- Assisted in developing practice plans to enhance team performance and skills.
- Provided feedback and guidance to players during drills to improve technique.
- Coordinated team logistics for travel, competitions, and events to ensure smooth operations.
- Analyzed game footage to identify areas for improvement and inform strategy adjustments.
- Facilitated communication between coaching staff and athletes regarding goals and expectations.
- Increased player agility and conditioning levels with targeted fitness programs designed specifically for volleyball athletes.
- Assisted in organizing team-building activities such as community service projects, fostering a strong sense of camaraderie among athletes.
Customer Service Specialist
DICK’S SPORTING GOODS
06.2022 - 07.2025
- As a customer service specialist at Dick's Sporting Goods, my main responsibilities include providing excellent customer service by assisting customers with inquiries, purchases, and product information both in-store and over the phone. Additionally, I ensure customer satisfaction by resolving any issues or concerns promptly and efficiently, while also maintaining the store's cleanliness and organization. I am also responsible for the other cashiers who are not as experienced to make sure they are conducting proper transactions.
- Problem-Solving Skills
- Ability to handle cash, vouchers, credit, and debit transactions, while ensuring proper refunds.
- Merchandising of products
- Maintain knowledge of products, sales, etc.
- Associate of the month twice
- Traveled to other stores within district as part of Inventory Team.
Volleyball Coach
CHEROKEE MIDDLE SCHOOL
08.2023 - 09.2023
- Head Coach of Cherokee Middle School Volleyball team. I help teach and grow the game of volleyball. I use different management and leadership skills to help the athletes for their future in Volleyball and other sports. (Seasonal)
- Player Development - Design and implement effective training programs to develop players’ skills in areas such as serving, passing, setting, spiking, and defense, tailored to individual and team needs.
- Communication Skills - Communicate effectively with players, assistant coaches, and parents, coordinating practice schedules, team meetings, and logistics to ensure smooth operations and alignment with team goals.
- Leadership – Provide leadership and motivation to players, fostering a positive and supportive team environment to enhance moral, teamwork, and confidence.
- Led team to a positive winning season, placing 3rd in conference tournament out of 10 teams.
Sales Associate
UNDER ARMOUR FACTORY HOUSE
04.2021 - 10.2021
- As a sales associate at Under Armour Factory House, my main responsibilities included providing exceptional customer service by assisting shoppers with product inquiries, purchases, and fittings. Additionally, sales associates are tasked with maintaining store cleanliness, organizing merchandise displays, and ensuring inventory levels are stocked to meet customer demand.
- Receive payment by cash, check, credit cards, vouchers, and debits.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Describe merchandise and explain the use, operation, and care of merchandise to customers.
Education
Bachelor’s Degree - Business Administration - Management
Reinhardt University
Waleska, GA05.2025
High School Diploma -
Wilmot Union High School
WilmotSkills
- Problem-Solving Skills
- Attention to Detail
- Proficient in Excel and Financial Software
- Team management
- Customer service
- Teamwork
- Problem-solving
- Customer engagement
- Customer assistance
Websites
Accomplishments
- American Legion Award - Kenosha, WI - 2017
- AAC Assistant Coach of the Year - 2025
- 2x Employee of the Month - Dick's Sporting Goods - 2022-2025
Timeline
Assistant Volleyball Coach
Reinhardt University
07.2025 - Current
Volleyball Coach
CHEROKEE MIDDLE SCHOOL
08.2023 - 09.2023
Customer Service Specialist
DICK’S SPORTING GOODS
06.2022 - 07.2025
Sales Associate
UNDER ARMOUR FACTORY HOUSE
04.2021 - 10.2021
Bachelor’s Degree - Business Administration - Management
Reinhardt University
High School Diploma -
Wilmot Union High School
AWARDS AND HONORS
American Legion Award – Kenosha, WI June 2017, This award was given to me by the American Legion of Kenosha, WI., This award is typically given to students who demonstrate qualities of courage, honor, leadership, patriotism, scholarship, and service.
AAC Assistant Coach of the Year - This award is given to the Assistant Coach of one team in the conference. Voted by all of the head coaches of other teams in the conference.