Ethan Sampson
Chatsworth
Summary
Hardworking and an employee you could trust looking for a career in a growing field of work.
Overview
7
7
years of professional experience
Work History
Customer Service Technician
Kinetic
11.2021 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Inspected completed work to identify faults and check conformance with specifications.
- Prepared connectors for use by professionals field-splicing fiber and copper cables.
- Minimized signal loss through precise alignment of fiber cores during fusion splicing procedures.
Crew Leader
Hedden Construction
07.2020 - 11.2021
- Assigned work to employees based on project requirements and individual team member strengths.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
APA
Belk
08.2018 - 06.2020
- Organized materials and system components in an clear manner
- Inspected electrical circuits and components, employing test equipment to verify continuity and trace faults
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Some College (No Degree) - Launguage Arts, Education
Greenville Technical College
Greenville, SCHigh School Diploma -
North Murray High School
Chatsworth, GA05.2016
Skills
- Test equipment operation
- Fixture installation
- Diagnostic testing
- Efficient
- Excellent written and verbal communication skills
- Power and hand tools
- Telecommunications equipment
- Crew oversight
- Installations and repairs
- Safety guidelines
Timeline
Customer Service Technician
Kinetic
11.2021 - Current
Crew Leader
Hedden Construction
07.2020 - 11.2021
APA
Belk
08.2018 - 06.2020
High School Diploma -
North Murray High School
Some College (No Degree) - Launguage Arts, Education
Greenville Technical College
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