Eugene Brown
Decatur
Summary
Versatile and dynamic professional with extensive experience in airline operations and hospitality management, notably with Skywest Airlines. Demonstrated expertise in FAA safety and crisis management, alongside exceptional communication skills, ensuring superior customer service and operational efficiency. Proven ability to adapt and respond to challenging situations, enhancing passenger satisfaction and team collaboration.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Skywest Airlines
Salt Lake City
09.2023 - Current
- Company Overview: Professional Flight Attendant (Regional Carrier) partners with Delta, United, American & Alaskan Airlines
- As a flight attendant I ensure that all passengers have a safe, positive experiences on planes
- Great communicate with flight staff and performing all FAA safety duties
- Professional Flight Attendant (Regional Carrier) partners with Delta, United, American & Alaskan Airlines
Ground Driver
Fedex Ground
Alpharetta
07.2017 - 01.2023
- Fedex drivers pick and deliver packages to ensure customer service
- Responsible for vehicle inspection, securing packages, loading and unloading of delivery trucks
- Provide considerate and efficient pickups and delivery of customers packages
Operation Manager
Marriott
Richmond
02.2012 - 06.2017
- Highly successful at juggling multiple priorities while delivering superb service with a smile
- Hotel operations management, hospitality background, performance audits, bookkeeping, event planning and coordination
Dispatcher Operation Manager
Maryland Transportation Administration
Baltimore
02.2008 - 01.2012
- Investigate resolved customer inquiries and complaints in an empathetic manner
- Cross-trained back up other customer service managers, and workflow to exceed quality service goals
Education
Flight Attendant Training -
Skywest Airlines
Salt Lake City, Utah10.2024
Bachelor of Science -
Georgia Tech
Atlanta, Ga06.2004
high school -
Baltimore school of Arts
Baltimore, Md06.2001
Skills
- Airlines Operations
- FAA Safety
- Flight attendant responsibilities
- Adaptability and responsiveness
- Hospitality Background
- Performance Audits
- Hotel operations and Management
- Event planning and coordination
- Exception communication skills
- Safety training
- Passenger assistance
- Customer service
- Regulatory compliance
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Cleanliness and sanitation
- Crisis management
Awards
- Platinum Plus + Award, 2024, Skywest
- Fedex Ground Employee of the Year, 2022
- Apple Ried Award, 2017, Richmond, VA
- Dispatcher Supervisor of Operations Award, 2010, Baltimore, MD
- Marriott Employee of the Year
- 2013
- 2014
- 2015
- Marriott Operations Manager Award
- 2016
- 2017
Languages
- English
- French
Timeline
Flight Attendant
Skywest Airlines
09.2023 - Current
Ground Driver
Fedex Ground
07.2017 - 01.2023
Operation Manager
Marriott
02.2012 - 06.2017
Dispatcher Operation Manager
Maryland Transportation Administration
02.2008 - 01.2012
Flight Attendant Training -
Skywest Airlines
Bachelor of Science -
Georgia Tech
high school -
Baltimore school of Arts
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