Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eugene Dozier

Atlanta

Summary

Proven track record in enhancing client satisfaction and managing customer service operations. Skilled in complaint resolution and training coordination, driving team efficiency and productivity.

Dynamic Customer Service Manager with extensive experience in team leadership and customer relationship management. Known for effective communication and problem-solving skills, contributing to improved client satisfaction and operational excellence.

Results-oriented professional specializing in training coordination and customer service operations. Recognized for strong complaint resolution abilities and fostering team productivity, ready to enhance client experiences and drive operational success.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

6
6
years of professional experience
1999
1999
years of post-secondary education

Work History

Customer Service Manager and Airbnb host

YJKIA LLC
Atlanta
01.2024 - Current
  • Managed daily customer service operations to enhance client satisfaction.
  • Trained and supervised customer service representatives on effective communication skills.
  • Resolved customer complaints by implementing appropriate solutions and follow-up actions.

Management Team Member

DDE Ent
Atlanta
02.2020 - 04.2024
  • Supervised daily operations to ensure team efficiency and productivity.
  • Trained new team members on company policies and procedures.
  • Coordinated inventory management to maintain stock levels and organization.

Education

Business
Queens, NY

Skills

  • Customer relationship management
  • Complaint resolution
  • Team leadership
  • Training coordination

References

References available upon request.

Timeline

Customer Service Manager and Airbnb host

YJKIA LLC
01.2024 - Current

Management Team Member

DDE Ent
02.2020 - 04.2024

Business
Eugene Dozier