Eunice Ngambani
Riverdale
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with strong communication and problem solving, working effectively and productively with diverse customers and individual needs. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Cargo Import Agent
Alliance Ground International
05.2023 - Current
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to agencies for import activities.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Operated a computer system processing of cargo and provided timely updates on status of cargo and mail
- Inspected received items to reconcile against invoices to record shortages
- Worked successfully with a diverse group of coworkers and customers to accomplish goals and address issues related to our products and services
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Cargo Import Agent
Worldwide Flight Services
06.2021 - 01.2023
- Operated a computer system processing of cargo and provided timely updates on status of cargo and mail
- Inspected received items to reconcile against invoices to record shortages
- Worked successfully with a diverse group of coworkers and customers to accomplish goals and address issues related to our products and services
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
H.R Front Office Coordinator Representative
Material In Motion
09.2022 - 11.2022
- Served as the first support for customer requests via telephone, email, and fax
- Helps customers with issues and provides first level support for problem resolution
- Skilled in building productive and smart schedules to benefit the practice and patient
- Answered incoming calls
- Scheduled appointments for multiple providers
- Handled inquiries regarding patient financial concerns
- Assisting patients with financial agreements
- Embraced and performed in the spirit of the company’s core values and goals
- Understand treatment plans
- Additional responsibilities assigned as needed.
Customer Service Associate
Chick-fil-A
02.2018 - 04.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Diploma - Nursing
Clayton State University
Morrow, GASkills
- Conflict resolution
- AMS
- Customer service, Reliable
- Trustworthy
- Positive attitude
- Active listening, Microsoft
- Office Leadership, Critical
- Thinking, Freight Experience
- Computer Skills
- Pickup Arrangements
- Customs clearance
- Arrival notices
Timeline
Cargo Import Agent
Alliance Ground International
05.2023 - Current
H.R Front Office Coordinator Representative
Material In Motion
09.2022 - 11.2022
Cargo Import Agent
Worldwide Flight Services
06.2021 - 01.2023
Customer Service Associate
Chick-fil-A
02.2018 - 04.2019
Diploma - Nursing
Clayton State University
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