Eva Seaborn
Covington
Summary
Organized and customer-focused administrative professional with more than 20 years of experience in office management, scheduling, financial coordination, customer service, billing, and records management. Proven ability to manage multiple priorities in fast-paced environments while delivering exceptional service and maintaining accuracy. Skilled at coordinating operations, resolving customer concerns, managing confidential information and supporting organizational goals. Seeking to contribute strong administrative and customer service skills, Office Coordinator or Operations Support.
Overview
17
17
years of professional experience
Work History
Scheduling Manager
J D Murray and Associates PC
East Point, Ga.
11.2022 - Current
- Coordinated scheduling for multiple Dentists and Hygienists, ensuring timely resource allocation and efficient workflow management.
- Developed and implemented process improvements to enhance scheduling accuracy and reduce conflicts.
- Managed communication between providers and patients to align schedules with treatment goals
- Educate patients regarding treatment plans and financial responsibilities.
- Coordinate laboratory cases and maintain accurate records.
- Provide outstanding customer service while resolving scheduling and account concerns.
- Answer and manage a high volume multi-line telephone system.
Office Manager/Patient Coordinator/Treatment Coordinator
Great Expressions Dental Centers
Snellville, GA
03.2014 - 11.2022
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling for dental appointments, optimizing patient flow and reducing wait times.
- Trained and supervised administrative staff, fostering a collaborative team environment.
- Resolved patient concerns professionally and effectively.
- Coordinated treatment planning and financial arrangements.
Finance Manager
J D Murray and Associates PC
East Point, Ga.
04.2013 - 03.2014
- Managed patient billing, collections and financial arrangements.
- Processed payments and maintained accurate financial records.
- Handled customer inquiries and account questions.
- Operated multi-line telephone system and supported front office operations.
Claims Auditor Level II
Delta Dental Insurance
Alpharetta, GA
03.2009 - 04.2013
- Audited dental claims for accuracy, compliance, and adherence to company policies.
- Identified discrepancies in claim submissions, implementing corrective measures to enhance process integrity.
- Supported more than 100 dental offices with billing and payment reconciliation.
- Communicated with office managers and coordinators regarding claim status and account resolution.
- Maintained detailed electronic records and confidential customer information.
Education
No Degree -
College Park High School
College Park, GANo Degree - Computer Technology
Advance Career Center
Atlanta, Ga06-1997
Skills
- Calendar & Schedule Management
- Customer Relations
- Data Entry & Recordkeeping
- Office Management/Administrative Support
- Microsoft Office (Word, Excel, Outlook)
- Problem Solving
- Record Management
- Multi-line Telephone System
- Billing & Payment Processing
- Document Management
Timeline
Scheduling Manager
J D Murray and Associates PC
11.2022 - Current
Office Manager/Patient Coordinator/Treatment Coordinator
Great Expressions Dental Centers
03.2014 - 11.2022
Finance Manager
J D Murray and Associates PC
04.2013 - 03.2014
Claims Auditor Level II
Delta Dental Insurance
03.2009 - 04.2013
No Degree -
College Park High School
No Degree - Computer Technology
Advance Career Center