EVA TOMASOVOVA

• Increased store profitability by excellent customer service and efficient inventory management strategies
• Managed store inventory levels, supplies, stock outs and promotions
• Managed store schedule and staff training
• Improved customer satisfaction through staff training in customer service and product knowledge
• Maximized sales by creating visual merchandising displays
• Processed different types of orders (in person, online,phone )

• Primary contact for distributors & shops (United States, Canada, Australia, New Zealand)
• Providing information about new products (emails, creating newsletters)
• Registering purchase orders in CRM, invoicing & providing logistics information
• In charge of updating website with new products, prices and quantities, managing weekly promotions and sales, updating newsletter database
• Taking payments and registration in CRM
• Sales administration (web orders, phone orders, mail orders), managed 200 orders per day during promotions.
• Customer service (phone, emails)
• Keeping inventory up to date in CRM system, placing purchase orders (new products and restocking)
• Selling at trade shows, registration in CRM, invoicing, logistics
• Preparing sales statistics for management

• Acting as primary liaison between sales representatives, customers & suppliers; maintaining good relationships
• Following up orders (entry of sales & purchases in CRM)
• In charge of logistics (about € 2M with no or little supervision)
• Keeping inventory at 4 external warehouses accurate
• Preparing sales statistics reports for management
• Primary contact for customer service (French, English, Spanish, Slovak)
• Invoicing and working on cash flow
• Filing regulatory documents, collaborating with Quality department
• Maintaining and updating customer database in operating system
• Following 6 months training in English, Milano region, Italy

Business development:

• Market research by assigned countries: competitors, products, prices, distributors
• Analyzing price structures and margin rates
• Creating merchandising displays

• Selling collections to customers (showroom, trade shows)
• Participating to WHO'S NEXT in Paris (international trade show)
• Prospecting on national and international level
• Placing & following up orders & keeping customer database updated

• Prospecting France & foreign countries
• Interface between foreign agencies & customers (French, English)
• Keeping Customer database updated.