Evan Merkison
McDonough
Summary
Professional with extensive experience in retail environments, adept at maintaining comprehensive knowledge of merchandise and store policies. Demonstrated ability to engage customers through effective communication and product demonstrations, resulting in enhanced customer satisfaction. Proven track record in tracking sales performance metrics to identify market trends and optimize inventory management. Skilled in conflict resolution and team collaboration, contributing to a positive store atmosphere and achieving collective sales goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
The Home Depot
McDonough
05.2024 - 01.2025
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Prepared merchandise for purchase or rental.
Sales Associate
The Home Depot Inc
Fayetteville
12.2021 - 07.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Pressure Washer
Impact pressure washing
Fayetteville
01.2021 - 04.2021
- Operated pressure washers safely to prevent damage to surfaces.
- Inspected area for any potential hazards before beginning job.
- Cleaned driveways, patios, decks, and sidewalks with a pressure washer.
- Ensured proper functioning of equipment prior to use.
- Removed dirt, mildew, and algae from exterior walls.
- Kept work areas clean and organized throughout the day's tasks.
- Performed pressure washing of residential and commercial buildings.
- Safely transported equipment from one job site to another.
- Provided customer service by answering questions about services provided.
- Used appropriate detergents or chemicals as necessary.
- Adjusted pressures according to the type of surface being cleaned.
Education
High School Diploma -
Grace Christian Academy
Fayetteville, GA04-2019
Skills
- Customer service
- Sales techniques
- Product knowledge
- Point-of-sale operation
- Team collaboration
- Conflict resolution
- Effective communication
- Relationship building
- Product demonstration
- Store organization
- Product sales
- Reliable and punctual
- Cleaning techniques
- Sales training
- Flexible schedule
- Outgoing personality
- Excellent people skills
- Time management
- Goal oriented
- Friendly and outgoing
- Sales development
- Customer engagement
- Client service
- Fraud detection
- Exceptional customer service
Timeline
Sales Associate
The Home Depot
05.2024 - 01.2025
Sales Associate
The Home Depot Inc
12.2021 - 07.2023
Pressure Washer
Impact pressure washing
01.2021 - 04.2021
High School Diploma -
Grace Christian Academy