Evan Rojas-Jacobs
Woodstock ,GA
Summary
Dedicated, well versed warehouse manager skilled at customer service support. Many years of experience ensuring a strong diverse skillset in distribution facilities .
Overview
10
10
years of professional experience
Work History
Warehouse Manager
Servpro
11.2023 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Ensured accurate record-keeping, maintaining detailed documentation of vehicle repairs and services performed.
Customer Service Representative
Home Depot
01.2019 - 11.2023
- Handles customer inquiries by actively listening to their needs
- Processes concerns knowing when to escalate issues to supervisor or specific departments.
- Has specific knowledge of merchandise as well department location to ensure appropriate resolution of chat.
- Communicates with shipping agencies and manufactures to locate products to ensure accurate delivery time frames.
- Keeping focus on the customer leading to de-escalation and proper resolution of issues.
Parts Clerk
Auto Nation Ford
02.2016 - 12.2018
- Organized parts storage and stocked inventory according to company guidelines.
- Greeted customers to answer questions, resolve concerns and completed company sales.
- Pulled products from the warehouse and delivered merchandise to business locations.
- Became forklift certified.
Stock Clerk, Cashier and Bagger
Publix
01.2014 - 01.2016
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Processed orders with excellent accuracy levels.
- Maintained a clean working space for optimal customer experience.
- Worked effectively with people in numerous departments to create a pleasant work place environment .
- Efficiently packaged groceries to ensure optimal time management.
Education
GED
Skills
- Customer service
- Inventory control
- Direct and suggestive sales
- Forklift safety and operation
- Loading and unloading trucks
- Shipping and receiving
- Order processing
Timeline
Warehouse Manager
Servpro
11.2023 - Current
Customer Service Representative
Home Depot
01.2019 - 11.2023
Parts Clerk
Auto Nation Ford
02.2016 - 12.2018
Stock Clerk, Cashier and Bagger
Publix
01.2014 - 01.2016
GED
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