Overview
Work History
Education
Skills
Timeline
Generic

Evelease Murphy

Augusta,GA

Overview

6
6
years of professional experience

Work History

E911 Communications Officer

City of Augusta
03.2024 - Current
  • Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
  • Maximized caller safety by providing clear instructions for emergency situations.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Enhanced communication skills through rigorous training, preparing for high-stress emergency situations.
  • Calmed callers in distress, gathering vital information for emergency response teams.

Accounting Clerk

Center City Legal Reproductions
12.2022 - 07.2023
  • Managed accounts payable and receivables and payroll.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Maintained accounting records utilizing in-house and client systems.
  • Processed 5 incoming and outgoing invoices and payments.

Document Processor

Citi
03.2022 - 10.2022
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Created batches of applications that meet productivity standard
  • Confirm and secure correct payment amount
  • Alpha-numeric keying of applicant information
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.

Administrative Specialist

Delaware Hospital for the Chronically Ill
09.2021 - 03.2022
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Supported departmental goals by collaborating with colleagues on cross-functional projects.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.
  • Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
  • Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
  • Facilitated communication between departments, organizing meetings and distributing essential information.
  • Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
  • Assisted coworkers and staff members with special tasks on daily basis.

Secretary

Commonwealth of Pennsylvania
11.2020 - 06.2021
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Workforce Management

Results CX (Previously The Results Company)
08.2018 - 11.2020
  • Attend/Lead regularly scheduled meetings with clients
  • Develop labor schedules to meet contact volumes and service levels
  • Handle agent telephone issues
  • Work in harmony with clients to maintain service levels
  • Create adherence/ attendance reports for clients
  • Maintain a positive, empathetic, and professional attitude towards customers
  • Responding promptly to customer through various channels
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Balance multiple clients with little to no direction
  • Analyze call center performance history to determine shrinkage, adherence and occupancy goals

Education

Bachelor of Science - Accounting

Purdue Global
West Lafayette, IN
12.2022

Skills

  • Customer Service
  • Organization
  • Detail Oriented
  • Data Entry
  • Office Management
  • Crisis communications
  • Decision-making
  • Payment / invoice processing
  • Verbal and written communication
  • Time management
  • Resourceful

Timeline

E911 Communications Officer

City of Augusta
03.2024 - Current

Accounting Clerk

Center City Legal Reproductions
12.2022 - 07.2023

Document Processor

Citi
03.2022 - 10.2022

Administrative Specialist

Delaware Hospital for the Chronically Ill
09.2021 - 03.2022

Secretary

Commonwealth of Pennsylvania
11.2020 - 06.2021

Workforce Management

Results CX (Previously The Results Company)
08.2018 - 11.2020

Bachelor of Science - Accounting

Purdue Global

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Evelease Murphy