Paola Palacios
Lawrenceville
Summary
Motivated commercial construction management student with extensive experience in customer service and sales, seeking an internship to leverage strong communication and organizational skills in a dynamic team environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
12.2023 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Mobile Expert
T-MOBILE
12.2023 - Current
- Established and enforced office policies and procedures to enhance operational efficiency and reduce costs
- Achieved a monthly increase in sales output
Associate Manager
Wireless Vision LLC
12.2021 - 08.2023
Sales Associate
Spark Wireless LLC
10.2015 - 10.2021
Education
Associates - Commercial Construction Management
Gwinnett Technical College
Lawrenceville, Ga07-2025
Skills
- Cross-platform proficiency
- Staff training and development
- Decision-making
- Customer service
- Team leadership
- Project management
- Sales techniques
- Conflict resolution
- Budget control
- Bilingual writing
- Bilingual oral communication
- Bilingual in Spanish and english
Certification
- OSHA 30 certificate
- Commercial Construction Estimator
- Commercial Construction Contract Administrator
Leadership Experience
I have demonstrated strong leadership skills by managing a team of administrative staff and overseeing daily office operations. I have experience providing guidance and support to my team, setting performance expectations, offering feedback, and addressing any issues that arise.
Communication Skills
Motivated commercial construction management student with extensive experience in customer service and sales, seeking an internship to leverage strong communication and organizational skills in a dynamic team environment.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
12.2023 - Current
Mobile Expert
T-MOBILE
12.2023 - Current
Associate Manager
Wireless Vision LLC
12.2021 - 08.2023
Sales Associate
Spark Wireless LLC
10.2015 - 10.2021
Associates - Commercial Construction Management
Gwinnett Technical College
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