Open To Work
Evelyn Pope
Griffin
Summary
"Results-driven professional with proven expertise in collaborative leadership. Skilled at fostering open communication, and aligning diverse perspectives to achieve organizational goals. Adept at project coordination, strategic planning, and performance optimization. Recognized for cultivating a culture of trust and accountability, driving efficiency, and delivering measurable outcomes in fast-paced environments."
Overview
15
15
years of professional experience
1
1
Certification
Work History
Payroll Service Specialist
Paychex, Remotely
11.2021 - Current
- Process client payroll and adjustments, new hire tasks, health & benefit referrals, worker's compensation, and tax agency products.
- Customer Service Support to clients, business owners, staff, and Internal management teams.
- Inbound/outbound client facing calls.
- Critically analyze and research client data and related issues, and audits.
- Month-end and year-end close processes.
- Led client onboarding processes, ensuring seamless transitions to services and systems.
- Mentored junior specialists, fostering development and enhancing team performance.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Chime, Morrow, GA
01.2021 - 01.2022
- Prepared and reviewed financial statements and reports for customers
- Performed exceptional conversational and critical thinking skills for project teams and programs
- Provided interpersonal and telephone communication skills
- Troubleshooted complex issues with little guidance while using multitasking skills
- Resolved customer inquiries efficiently, enhancing overall satisfaction.
- Documented customer interactions accurately in CRM system for tracking and analysis.
- Managed escalated calls, providing effective resolutions to complex problems.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Orthopedic Technician
Piedmont/OrthoAtlanta, Fayetteville, GA
04.2017 - 04.2020
- Provided administrative support, verified insurance, ICD-10 coding, call center representative, scheduling appointments, procedures, and patient surgery registration.
- Interviewed patients, took vitals, and recorded patient medical histories
- Applied/Reapplied casting, splinting, dressing changes, aspirations, injections, lab work and suture removal
- Assisted orthopedic surgeons during surgical procedures, ensuring timely availability of instruments and supplies.
- Prepared and maintained orthopedic equipment, adhering to safety protocols and infection control standards.
- Educated patients on post-operative care and rehabilitation exercises to promote recovery and mobility.
- Provided mentorship to junior technicians, fostering skill development and knowledge sharing in the workplace.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Supported physicians in providing high-quality care by accurately measuring, fitting, and adjusting orthopedic appliances as needed.
- Reduced patient wait time by promptly assisting with the application and removal of casts, braces, and other orthopedic devices.
Physical Therapy Ortho Technician
Ankle and Foot Center, Peachtree, GA
08.2016 - 05.2017
- Interviewed patients, took vitals, and recorded patient medical histories
- Worked closely with physicians and provided patient physical care
- Applied/Reapplied casting, splinting, orthotic devices, dressing changes, aspirations, injections, lab work, active/passive range of motion exercises, and suture removal
Medical Dept. Supervisor
Vernay Laboratories, Griffin, GA
01.2011 - 08.2016
- Medical Team Leader/Supervisor
- Managed team of 22 employees, delegated tasks and held each employee accountable for completing assignments.
- Medical Quality Control Technician and Auditor
- Performed daily audits for product accuracy, inspected medical parts for defect post-delivery, and productivity support
- Supervised daily operations and workflow of production teams to enhance efficiency.
- Implemented safety protocols, ensuring compliance and reducing workplace incidents.
- Monitored inventory levels, facilitating timely replenishment of materials for production needs.
- Conducted performance reviews, providing feedback to foster professional development among staff.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
Associate of Applied Science - Health Care Management, Registered Orthopedic Technologist
Southern Crescent Technical College
Griffin, GA12.2022
Associate of Science - Biology
Gordon State College
Barnesville, GA05.2014
Skills
- Over 20 years of customer service experience
- Efficient payroll administration
- Financial audit documentation skills
- Microsoft Office, Word, Excel, Power-point, Quickbooks proficiency
- Administrative support
- Customer relationship management (CRM)
- Data entry
- Employee Relations
- Client advocacy
- Problem-solving
- Team collaboration
- Cultural awareness
Certification
Registered Orthopedic Technologist
LANGUAGES
English
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteHybridTimeline
Payroll Service Specialist
Paychex, Remotely
11.2021 - Current
Customer Service Representative
Chime, Morrow, GA
01.2021 - 01.2022
Orthopedic Technician
Piedmont/OrthoAtlanta, Fayetteville, GA
04.2017 - 04.2020
Physical Therapy Ortho Technician
Ankle and Foot Center, Peachtree, GA
08.2016 - 05.2017
Medical Dept. Supervisor
Vernay Laboratories, Griffin, GA
01.2011 - 08.2016
Associate of Applied Science - Health Care Management, Registered Orthopedic Technologist
Southern Crescent Technical College
Associate of Science - Biology
Gordon State College
AWARDS
National Honor Society Award, American Society of Orthopedic Professional Award, Dean's List Award