Evette Galloway
Graysville Ga
Summary
Highly motivated and experienced professional with a proven track record in training, customer service, and office management. Expertise in software training, onboarding, and client relationship management, complemented by strong organizational and problem-solving skills. Seeking a challenging opportunity to leverage expertise and contribute to a dynamic and growing organization. Proficient in Microsoft Office Suite, VPN, and various operating systems. Eager to utilize travel experience and knowledge to enhance team performance.
Overview
5
5
years of professional experience
Work History
Training Specialist
Karmak, Inc.
- Current
- Deliver comprehensive software training to customers, guiding them through onboarding and go-live processes.
- Utilize VPN and Microsoft Office Suite to manage customer accounts and ensure timely implementation of project plans.
- Track customer processes and implement solutions to improve efficiency and satisfaction.
- Travel to customer sites to provide in-person training and support.
- Accurately input and manage customer data into the company’s software systems as part of the onboarding process.
- Ensure data integrity by regularly reviewing and updating customer information.
Service Manager
Barrett and Sons
11.2021 - 08.2023
- Managed all aspects of customer service, including answering phones, resolving complaints, and building rapport.
- Oversaw a team of technicians, scheduling work orders and ensuring timely completion of repairs.
- Ordered parts, wrote invoices, and collected payments, maintaining accurate records.
Hostess
Amici
03.2021 - 06.2021
- Greeted guests, seated them promptly, and provided excellent customer service.
- Assisted with bussing tables, rolling silverware, and supporting servers.
Auto Parts Sales
Advance Auto Parts
03.2020 - 06.2021
- Provided exceptional customer service by assisting customers with parts selection and troubleshooting automotive issues.
- Maintained inventory accuracy through effective stocking and planogram implementation.
- Performed battery changes, alternator tests, and starter tests.
CSR/Delivery Driver
Pizza Hut
05.2020 - 03.2021
- Provided excellent customer service by taking orders, processing payments, and resolving customer inquiries.
- Ensured timely and accurate delivery of food orders.
- Maintained a clean and organized work environment.
Auto Parts Sales
NAPA Auto Parts
06.2020 - 11.2020
- Assisted customers in selecting the correct auto parts for their needs.
- Stocked shelves and delivered parts to customers.
Education
GED - undefined
Skills
- Software & Technical: VPN, Microsoft Office Suite (Word, Excel), Windows, Operating Systems, Software Troubleshooting
- Customer Service & Communication: Customer Service, Client Onboarding, Communication Skills (Written & Verbal), Active Listening, Conflict Resolution
- Management & Operations: Office Management, Team Leadership, Process Improvement, Scheduling, Inventory Management
- Sales & Retail: Auto Parts Sales, Merchandising, Planograms, Cash Register Operation
- Accurately input and manage customer data into the company’s software systems as part of the onboarding process
- Ensure data integrity by regularly reviewing and updating customer information
- Basic Data Input: Proficient in entering and managing data accurately in various software systems, including Microsoft Excel and database management tools
Assessments
Analyzing Data: Proficient (Indeed Assessment, September 2021) - Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Timeline
Service Manager
Barrett and Sons
11.2021 - 08.2023
Hostess
Amici
03.2021 - 06.2021
Auto Parts Sales
NAPA Auto Parts
06.2020 - 11.2020
CSR/Delivery Driver
Pizza Hut
05.2020 - 03.2021
Auto Parts Sales
Advance Auto Parts
03.2020 - 06.2021
Training Specialist
Karmak, Inc.
- Current
GED - undefined
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