Teya Reagan

• Greeted and seated guests promptly, ensuring a positive first impression of the restaurant.
• Managed reservation system effectively to optimize table turnover and guest satisfaction.
• Assisted in training new hosts on seating procedures and customer service standards.
• Collaborated with servers to coordinate guest flow during peak hours for efficient service.
• Monitored dining area for cleanliness and organized seating arrangements to maintain ambiance.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

• Handled guest inquiries and complaints professionally, enhancing the overall dining experience.
• Supported management in implementing health and safety protocols within the restaurant environment.
• Adapted quickly to changing situations, demonstrating flexibility during busy service periods.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

• Processed customer transactions accurately using point-of-sale system.
• Maintained cleanliness and organization of work area to enhance customer experience.
• Assisted customers with menu selections and provided product information.
• Handled cash, credit, and gift card transactions efficiently during peak hours.
• Handled baked goods and made coffees and smoothies.
• Collaborated with team members to ensure timely service and operational efficiency.

My duties included POS, inventory sorting, determining which products to buy from sellers, greeting customers, and ensuring they are finding what they want/need, restocking and organizing the floor, cleaning/closing, etc.