Nametso Matsetse
Gaborone
Summary
Experienced professional successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 5+ years of banking experience and willing to take on any challenge.
Overview
7
7
years of professional experience
Work History
Operations Processing Administrator
First National Bank
12.2022 - Current
- Improved processing efficiency by streamlining administrative tasks and implementing time-saving strategies.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining positive demeanor throughout interactions.
- Reduced errors in data entry by consistently reviewing and verifying inputted information for accuracy and completeness.
- Implemented process improvements based on feedback from internal stakeholders, reducing turnaround times significantly.
- Processed approximately 400+ transactions on daily basis.
Service Consultant
First National Bank
01.2022 - 06.2022
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of process.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
Sales Consultant
First National Bank
01.2020 - 12.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Payment and Settlement Officer
Merchants Services, First National Bank
09.2018 - 12.2018
- Identified areas for process improvement, implementing changes that ultimately led to increased productivity and enhanced client satisfaction.
- Streamlined settlement process for quicker turnaround times, improving overall efficiency.
- Enhanced client satisfaction by efficiently managing settlement transactions and addressing concerns promptly.
Customer Service Advisor
Barclays Bank Botswana
01.2017 - 06.2018
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reached out to customers to offer assistance with account and service issues, as well as propose new products choices.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
Education
Associate of Arts - Financial Modelling And Valuation Analyst
Corporate Finance Institute
Online01.2023
Associate of Arts - Short Term Insurance
Africa Insurance Training Institute
Gaborone, Botswana08.2022
Associate of Arts - Long Term Insurance
Africa Insurance Training Institute
Gaborone, Botswana07.2022
Bachelor of Arts - Sociology and English
University of Botswana
Gaborone, Botswana11.2015
Skills
- Deadline Management
- Software Knowledge
- Workflow Coordination
- Teamwork and Collaboration
- Customer Service
- Process Management
- Organizing and Prioritizing Work
- Critical Thinking
References
Jannie Delvin
Operations Processing Manager
djannie@fnbbotswana.co.bw
Thabang Kgengwenyane
Team leader
tkgengwenyane@fnbbotswana.co.bw
Thapelo Molefhe
Service Manager(Merchants Services)
tmolefhe@fnbbotswana.co.bw
Languages
Setswana
Native language
English
Proficient
C2
Timeline
Operations Processing Administrator
First National Bank
12.2022 - Current
Service Consultant
First National Bank
01.2022 - 06.2022
Sales Consultant
First National Bank
01.2020 - 12.2020
Payment and Settlement Officer
Merchants Services, First National Bank
09.2018 - 12.2018
Customer Service Advisor
Barclays Bank Botswana
01.2017 - 06.2018
Associate of Arts - Financial Modelling And Valuation Analyst
Corporate Finance Institute
Associate of Arts - Short Term Insurance
Africa Insurance Training Institute
Associate of Arts - Long Term Insurance
Africa Insurance Training Institute
Bachelor of Arts - Sociology and English
University of Botswana
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