Faaiz Faisal
Lawrenceville
Summary
Dynamic sales professional with proven expertise in customer service and sales strategies, honed across roles at Beaver Toyota and other leading retailers. Excels in relationship building and sales development, achieving consistent sales targets through exceptional people skills and product knowledge. Skilled in teamwork and collaboration, driving business growth and customer loyalty.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Sales Associate
Beaver Toyota
05.2023 - 01.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant vehicles and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate vehicles based on their needs.
Sales Associate
Verizon
10.2021 - 12.2022
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Autonation Toyota
01.2018 - 12.2020
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with team members to achieve monthly sales targets.
Electronic Sales Associate
Walmart
01.2016 - 12.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed credit and debit card payments to complete customer buying experience.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
Education
No Degree -
Georgia Gwinnett College
Lawrenceville, GA 05.2001 -
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Listening skills
Inventory control
Time management
Upselling
Payment processing
Multi-tasking strength
Business development
Problem-solving
Order processing
Client account management
Problem-solving skills
Relationship building
Promotional support
Contract preparation
Client service
Goal oriented
Sales strategies
Sales expertise
Excellent people skills
Timeline
Sales Associate
Beaver Toyota
05.2023 - 01.2025
Sales Associate
Verizon
10.2021 - 12.2022
Sales Associate
Autonation Toyota
01.2018 - 12.2020
Electronic Sales Associate
Walmart
01.2016 - 12.2018
No Degree -
Georgia Gwinnett College
05.2001 -
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