Fabian Phillips
Carrollton
Summary
Personable and highly organized front-of-house professional with over 8 years of experience in hospitality, customer service, and administrative coordination. Proven expertise in welcoming and assisting guests while managing a high volume of inquiries with composure, all while maintaining a polished and professional demeanor in fast-paced environments. Strong background in front desk operations, conflict resolution, and fostering positive guest relationships enhances the ability to create memorable experiences. Recognized for reliability and a proactive approach to achieving customer satisfaction and organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Preparedness Coordinator
Fulton County Board of Health
06.2023 - 10.2025
- Acted as a point of contact for public-facing coordination during community events and initiatives.
- Maintained calm, clear communication with internal teams and external visitors under pressure.
- Organized logistics and provided clear guidance to participants, volunteers, and vendors.
- Coordinated training sessions for staff on emergency response protocols and procedures.
Pro-Lead Coordinator
North Italia Restaurant
06.2021 - 07.2024
- Provided leadership at front desk and dining entry points to ensure seamless guest transitions.
- Liaised between staff, guests, and management to uphold a smooth customer journey.
- Delegated tasks and monitored lobby flow, resolving any delays or disruptions efficiently.
- Maintained professional appearance of common areas and provided concierge-style assistance.
- Implemented training programs for new staff, improving onboarding processes and retention rates.
E-Commerce Specialist / Customer Service Representative
J Brooks Boutique
04.2020 - 06.2023
- Delivered superior customer service over phone and email, handling product inquiries and issues.
- Maintained up-to-date customer records and resolved service issues with professionalism.
- Promoted brand loyalty by ensuring smooth and pleasant customer experience.
- Managed product listings across multiple e-commerce platforms, optimizing descriptions for SEO and customer engagement.
- Developed and implemented digital marketing strategies to increase online visibility and brand awareness.
Lobby Ambassador / Front-End Supervisor
Olive Garden
09.2015 - 03.2021
- Greeted and assisted guests with warmth and professionalism, ensuring a positive first impression.
- Managed guest waitlists and reservations to streamline front-of-house operations.
- Resolved guest concerns promptly and effectively, maintaining high satisfaction scores.
- Trained and guided front desk and hosting staff on service standards and appearance.
- Maintained clean, welcoming lobby and waiting areas in accordance with brand expectations.
- Handled cash register operations and assisted with clerical duties as needed.
Education
Bachelor - Marketing
Kennesaw State University
Kennesaw, GAHigh School Diploma - undefined
Carrollton High School
Carrollton, GA05.2012
Skills
- Guest Relations & Hospitality Services
- Front Desk & Concierge Operations
- Reservation & Appointment Scheduling
- Professional Phone & Email Etiquette
- Conflict Resolution & Service Recovery
- High-Volume Multitasking
- Cleanliness & Lobby Presentation
- Internal & Vendor Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Calm, Courteous & Detail-Oriented Presence
- Hazardous materials response
- Damage assessment
Certification
- Hero Award – Fulton County Board of Health
- Professional Achievement Award- Fulton County Board of Health
- Innovator Spotlight Award- Fulton County Board of Health
- Commitment of Excellence – North Italia Atlanta
- Certificate of Nomination for Excellence – North Italia Atlanta
- Employee of The Month- Olive Garden
Timeline
Emergency Preparedness Coordinator
Fulton County Board of Health
06.2023 - 10.2025
Pro-Lead Coordinator
North Italia Restaurant
06.2021 - 07.2024
E-Commerce Specialist / Customer Service Representative
J Brooks Boutique
04.2020 - 06.2023
Lobby Ambassador / Front-End Supervisor
Olive Garden
09.2015 - 03.2021
High School Diploma - undefined
Carrollton High School
Bachelor - Marketing
Kennesaw State University
Similar Profiles
Joy WestmorelandJoy Westmoreland
Administrative Coordinator II at Fulton County Board of Health, Division of Health PromotionAdministrative Coordinator II at Fulton County Board of Health, Division of Health Promotion
Omar-Shariff RobertsOmar-Shariff Roberts
Medical Reserve Corp Intern at Fulton County Board of Health OEPMedical Reserve Corp Intern at Fulton County Board of Health OEP
Dwayne GivensDwayne Givens
Senior Human Resources Manager at Fulton County Board of HealthSenior Human Resources Manager at Fulton County Board of Health
Alex RobinsonAlex Robinson
Facility Supervisor at West Georgia Technical CollegeFacility Supervisor at West Georgia Technical College
Tyson GrubbsTyson Grubbs
Clinical Hematology Internship at Atrium FloydClinical Hematology Internship at Atrium Floyd