Fabian Phillips
Carrollton
Summary
Personable and highly organized front-of-house professional with over 8 years of experience in hospitality, customer service, and administrative coordination. Proven expertise in welcoming and assisting guests while managing a high volume of inquiries with composure, all while maintaining a polished and professional demeanor in fast-paced environments. Strong background in front desk operations, conflict resolution, and fostering positive guest relationships enhances the ability to create memorable experiences. Recognized for reliability and a proactive approach to achieving customer satisfaction and organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Preparedness Coordinator
Fulton County Board of Health
06.2023 - 10.2025
- Acted as a point of contact for public-facing coordination during community events and initiatives.
- Maintained calm, clear communication with internal teams and external visitors under pressure.
- Organized logistics and provided clear guidance to participants, volunteers, and vendors.
- Coordinated training sessions for staff on emergency response protocols and procedures.
Pro-Lead Coordinator
North Italia Restaurant
06.2021 - 07.2024
- Provided leadership at front desk and dining entry points to ensure seamless guest transitions.
- Liaised between staff, guests, and management to uphold a smooth customer journey.
- Delegated tasks and monitored lobby flow, resolving any delays or disruptions efficiently.
- Maintained professional appearance of common areas and provided concierge-style assistance.
- Implemented training programs for new staff, improving onboarding processes and retention rates.
E-Commerce Specialist / Customer Service Representative
J Brooks Boutique
04.2020 - 06.2023
- Delivered superior customer service over phone and email, handling product inquiries and issues.
- Maintained up-to-date customer records and resolved service issues with professionalism.
- Promoted brand loyalty by ensuring smooth and pleasant customer experience.
- Managed product listings across multiple e-commerce platforms, optimizing descriptions for SEO and customer engagement.
- Developed and implemented digital marketing strategies to increase online visibility and brand awareness.
Lobby Ambassador / Front-End Supervisor
Olive Garden
09.2015 - 03.2021
- Greeted and assisted guests with warmth and professionalism, ensuring a positive first impression.
- Managed guest waitlists and reservations to streamline front-of-house operations.
- Resolved guest concerns promptly and effectively, maintaining high satisfaction scores.
- Trained and guided front desk and hosting staff on service standards and appearance.
- Maintained clean, welcoming lobby and waiting areas in accordance with brand expectations.
- Handled cash register operations and assisted with clerical duties as needed.
Education
Bachelor - Marketing
Kennesaw State University
Kennesaw, GAHigh School Diploma - undefined
Carrollton High School
Carrollton, GA05.2012
Skills
- Guest Relations & Hospitality Services
- Front Desk & Concierge Operations
- Reservation & Appointment Scheduling
- Professional Phone & Email Etiquette
- Conflict Resolution & Service Recovery
- High-Volume Multitasking
- Cleanliness & Lobby Presentation
- Internal & Vendor Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Calm, Courteous & Detail-Oriented Presence
- Hazardous materials response
- Damage assessment
Certification
- Hero Award – Fulton County Board of Health
- Professional Achievement Award- Fulton County Board of Health
- Innovator Spotlight Award- Fulton County Board of Health
- Commitment of Excellence – North Italia Atlanta
- Certificate of Nomination for Excellence – North Italia Atlanta
- Employee of The Month- Olive Garden
Timeline
Emergency Preparedness Coordinator
Fulton County Board of Health
06.2023 - 10.2025
Pro-Lead Coordinator
North Italia Restaurant
06.2021 - 07.2024
E-Commerce Specialist / Customer Service Representative
J Brooks Boutique
04.2020 - 06.2023
Lobby Ambassador / Front-End Supervisor
Olive Garden
09.2015 - 03.2021
High School Diploma - undefined
Carrollton High School
Bachelor - Marketing
Kennesaw State University