Faith Mack
Columbus
Summary
Motivated and detail oriented recent graduate with a background in administrative support, education, Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem solving to enhance patient satisfaction and support healthcare objectives.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
St Francis Memorial Hospital
Columbus
02.2025 - Current
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Assisted with preparing daily cash reports for accounting department.
- Created new patient accounts in EMR system as needed.
- Greeted patients and visitors in a courteous and professional manner.
- Ensured accuracy of all data entered into computer system.
Project analyst assistance
Albany State University
Albany
09.2024 - 01.2025
- Organized workshops and seminars designed to educate students about managing their finances responsibly.
- Provided technical support when needed during development stages of a given project.
- Used software to analyze collected data to display samples for engineers.
- Assisted in resolving conflicts between departments and personnel involved in the project.
Education
Bachelor of Science - Criminal Justice
Albany State University
Albany, GASkills
- Customer Service
- Communication
- Appointment Scheduling
- Phone Correspondence
- Email Correspondence
- Microsoft Office Suite
- Smartsheet
- Google Workspace
- Confidentiality
- Professionalism
- Medical Terminology
- Insurance Verification
- Data Entry
- Record Keeping
- HIPAA Compliance
Certification & Training
- HIPAA Compliance
- Front Office Administration
Timeline
Patient Access Representative
St Francis Memorial Hospital
02.2025 - Current
Project analyst assistance
Albany State University
09.2024 - 01.2025
Bachelor of Science - Criminal Justice
Albany State University