Faith Moss
Macon
Summary
Dedicated customer service and healthcare support professional with over 6 years of experience in patient scheduling, insurance verification, and high-volume call handling. Expertise in front desk operations, patient registration, and maintaining precise electronic health records (EHR) ensures seamless administrative processes. Recognized for delivering exceptional patient experiences while effectively managing diverse administrative responsibilities. Committed to enhancing operational efficiency and fostering positive interactions within healthcare environments.
Overview
1
1
Certification
Work History
Patient Care Coordinator / Scheduling Center Agent
Aspen Dental
Macon, GA
- Managed front desk operations including patient check-in/check-out, appointment scheduling, and patient intake
- Verified insurance eligibility, benefits, copays, and pre-authorizations
- Maintained accurate patient records in EHR systems
- Handled high-volume inbound and outbound calls professionally
- Educated patients on treatment plans and financial responsibilities
- Coordinated with providers to ensure efficient patient flow
- Processed payments and maintained daily logs
- Resolved patient concerns and escalations
Customer Service Representative
GEICO
Macon, GA
- Managed high-volume inbound calls for policy, billing, and claims support
- Updated customer accounts across multiple systems
- Explained policy coverage and billing details
- Resolved customer concerns using de-escalation
- Maintained accurate CRM documentation
Case Manager
Premier Disability Services
Remote
- Managed a large caseload of disability claims
- Communicated with providers and clients for documentation
- Reviewed records for accuracy and compliance
- Maintained detailed case notes
- Provided follow-up and case updates
- Met deadlines and productivity goals
Education
Associate Degree - Business Administration
BBA - Human Resource Management
Strayer University
01-2027
Associate of Arts - Business Administration And Management
Strayer University
Washington, DC03-2025
Skills
- Patient support experience
- Front office administration
- Patient registration management
- Insurance eligibility verification
- EHR management
- Scheduling & Coordination
- Call Center Operations
- Data entry accuracy
- Conflict resolution
- Proficient in Microsoft Office
Certification
Property & Casualty Insurance License
Timeline
Patient Care Coordinator / Scheduling Center Agent
Aspen Dental
Customer Service Representative
GEICO
Case Manager
Premier Disability Services
BBA - Human Resource Management
Strayer University
Associate Degree - Business Administration
Associate of Arts - Business Administration And Management
Strayer University