Faith Pecor
Decatur
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Animal Caretaker
Rover.com
Decatur
10.2024 - Current
- Delivered excellent service to pet owners to drive repeat business.
- Adheres strictly to established policies and procedures related to animal caretaking duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provides enrichment activities for animals in their care.
- Walked and exercised dogs during owner absences.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Taught animals sit, stay and other basic commands.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Assessed animals for injury and illness.
- Administered medications to animals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Food Delivery Driver
Uber Eats
Atlanta
10.2024 - Current
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Maintained positive relationships with customers to promote further business opportunities.
- Ensured that the correct order was delivered to the customer.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
- Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Delivered fresh food to customers across local area.
- Resolved customers' complaints regarding products or services.
- Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.
- Provided excellent customer service throughout the delivery process.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Customer Service Representative
Self-employeed
Atlanta
01.2021 - 07.2024
- Developed personalized action plans for each client based on their individual needs.
- Kept patient health and personal information private and confidential.
- Provided customized advice and support to clients on a variety of topics.
- Conducted individual coaching sessions with clients to help them reach their goals.
- Monitored client progress, providing feedback when needed, to ensure success in achieving goals.
- Provided emotional support to clients during times of difficulty by listening without judgment and offering constructive advice when appropriate.
- Assisted clients in developing effective communication strategies for difficult conversations.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Answered incoming calls and provided customer service.
- Provided customer service regarding billing inquiries.
- Maintained relationships with existing customers while seeking new ones.
- Resolved customer inquiries promptly via phone or email communication channels.
- Set specific goals for projects to measure progress and evaluate end results.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
- Provided technical assistance to clients in using products or services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Michaels Arts and Crafts
Greensboro
11.2020 - 12.2020
- Greeted customers promptly and responded to questions.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
Food Delivery Driver
DoorDash
Burlington
06.2020 - 10.2020
- Maintained accurate records of mileage, fuel consumption, and delivery charges, ensuring transparency and accountability.
- Assisted in loading and unloading supplies when needed from suppliers or vendors.
- Identified prospective customers by using business directories and following leads from existing clients.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Maintained positive relationships with customers to promote further business opportunities.
- Ensured that the correct order was delivered to the customer.
- Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
- Delivered fresh food to customers across local area.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Answered customer inquiries regarding menu items, prices and availability.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
Line Cook
Chipotle Grill
Burlington
05.2019 - 07.2020
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Received and stored food and supplies.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Kept stations stocked and ready for use to maximize productivity.
- Communicated effectively with other staff members regarding orders and menu changes.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Inspected equipment for cleanliness prior to use every shift.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Cashier
Georgia Market
Milton
03.2018 - 05.2019
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness and presentation of stock room and production floor.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed credit card transactions accurately and efficiently.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Assisted customers with locating merchandise within the store.
- Answered phone calls to assist customers with questions and orders.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed customer payments quickly and returned exact change and receipts.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers promptly and responded to questions.
Education
GED -
North Georgia Technical College
Clarkesville, GA02-2025
Skills
- Animal care
- Customer service
- Time management
- Conflict resolution
- Task prioritization
- Creativity and innovation
- Interpersonal skills
- Adaptability
- Problem-solving
- Information collection and recording
- Teamwork and collaboration
- Continuous improvement
- Multitasking Abilities
Timeline
Animal Caretaker
Rover.com
10.2024 - Current
Food Delivery Driver
Uber Eats
10.2024 - Current
Customer Service Representative
Self-employeed
01.2021 - 07.2024
Cashier
Michaels Arts and Crafts
11.2020 - 12.2020
Food Delivery Driver
DoorDash
06.2020 - 10.2020
Line Cook
Chipotle Grill
05.2019 - 07.2020
Customer Service Cashier
Georgia Market
03.2018 - 05.2019
GED -
North Georgia Technical College