Faith Pullum
Dallas
Summary
Emerging paralegal with strong administrative, research, and case support skills, currently pursuing an AA in Paralegal Studies. Experienced in managing confidential records, assisting with complex case inquiries, and providing detailed client support.
Professional with strong background in legal support, equipped to handle variety of tasks in fast-paced environment. Expertise in legal research, document management, and case preparation, ensuring accuracy and compliance. Known for effective team collaboration and adaptability, always focused on achieving results and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Stay-at-Home Parent
03.2023 - Current
- - Managed household operations for a family of six.
- - Strengthened organization, prioritization, and multitasking abilities.
- - Balanced home responsibilities while pursuing Paralegal Studies.
Health Concierge
CVS Health
06.2022 - 03.2023
- - Supported case reviews, appeals, and member inquiries.
- - Maintained 100% compliance with policies, reducing errors in work.
- - Handled sensitive information with confidentiality creating a secure case experience.
Sales Associate
Verizon
12.2017 - 06.2020
- Implemented promotional strategies that contributed to increased foot traffic and sales conversions by building relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours by 50% maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Belk
06.2015 - 12.2017
- Delivered exceptional customer service, enhancing shopping experience and fostering client loyalty.
- Trained 5 new associates on product knowledge and effective sales techniques to improve team efficiency.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings in service feedback.
- Analyzed sales trends to identify opportunities for upselling and cross-selling within product categories.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Motor Transport Operator
United States Army Reserve
05.2013 - 11.2015
- Operated military vehicles in diverse terrains, ensuring personnel and equipment transport efficiency.
- Conducted routine vehicle inspections, maintaining operational readiness and compliance with safety regulations.
- Trained junior operators on vehicle handling and maintenance procedures to enhance team capabilities.
- Implemented preventive maintenance schedules, reducing downtime and increasing fleet reliability.
- Managed vehicle inventory of 20 trucks and documentation, ensuring accurate tracking of assets and compliance with regulations.
Education
Associate of Arts - Paralegal Studies
Bryan University
11.2025
High School Diploma - undefined
Murrah High School
Jackson, MS01.2012
Skills
- Legal Research & Documentation
- Case File Management
- Confidential Record Handling
- Client Support & Communication
- Administrative Efficiency
- Multitasking & Organization
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Dependable and responsible
- Calm under pressure
- Active listening
Timeline
Stay-at-Home Parent
03.2023 - Current
Health Concierge
CVS Health
06.2022 - 03.2023
Sales Associate
Verizon
12.2017 - 06.2020
Sales Associate
Belk
06.2015 - 12.2017
Motor Transport Operator
United States Army Reserve
05.2013 - 11.2015
High School Diploma - undefined
Murrah High School
Associate of Arts - Paralegal Studies
Bryan University
MILITARY SERVICE
- United States Army — Specialist (E-4)
- May 2013 – Nov 2016