Farrah Long
Villa Rica
Summary
Results-oriented Hospitality Professional with extensive experience at Longhorn Steakhouse. Strong expertise in customer engagement, POS system operations, and staff training. Demonstrated ability to enhance guest satisfaction and foster a high-performance team environment.
Overview
8
8
years of professional experience
Work History
Server
Longhorn Steakhouse
04.2023 - 10.2025
- Enhanced customer satisfaction by proactively addressing guest needs and requests.
- Informed guests about menu items and promotions to enrich dining experiences.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new servers on restaurant protocols, promoting a collaborative team atmosphere.
- Managed multiple tables efficiently, ensuring prompt food and beverage service.
Host
Fin And Feather
09.2022 - 03.2024
- Enhanced guest experiences by warmly welcoming and seating patrons promptly.
- Optimized table turnover through efficient management of the reservation system.
- Streamlined service flow by coordinating effectively with kitchen and waitstaff.
- Trained hosts on operational procedures and high customer service standards.
- Maximized guest satisfaction by managing seating arrangements strategically.
Trainer
Chick-fil-A
09.2017 - 05.2020
- Enhanced team performance through effective training program development and delivery.
- Conducted onboarding sessions to ensure new hires understood operational standards.
- Evaluated trainee progress with feedback to foster continuous improvement.
- Boosted guest satisfaction scores by implementing customer service best practices.
- Trained new crew members on food prep and service protocols.
- Coordinated staff schedules for optimal coverage during peak service hours.
Education
High School Diploma -
Mays High School
Atlanta, GASkills
- Consistent work performance
- Effective customer engagement
- Financial transactions handling
- Client relationship management
- Hygienic food preparation
- Cross-functional collaboration
- Multitasking and organization
- Point of sale (POS) system operations
Timeline
Server
Longhorn Steakhouse
04.2023 - 10.2025
Host
Fin And Feather
09.2022 - 03.2024
Trainer
Chick-fil-A
09.2017 - 05.2020
High School Diploma -
Mays High School