Fredia Sutton
Cohutta
Summary
Reliable professional with strong time management and attention to detail skills. Expertise in strengthening client relationships and resolving issues efficiently to enhance customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Relationship Banker II
Regions Bank
Dalton GA
2018 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service
- Maintained up-to-date knowledge of banking products to provide expert advice to clients
- Assisted customers in achieving financial goals by recommending suitable products and services
- Resolved customer complaints
- Conducted financial reviews for clients
- Adapted products and services to suit customers' changing financial circumstances
- Maintained product knowledge for well-informed customer advice.
Branch Operations Rep
Regions Bank
Dalton, GA
2006 - 2017
- Maintained compliance with banking regulations, safeguarding sensitive information and minimizing risk.
- Coordinated training programs for staff, fostering skill development and operational knowledge.
- Supervised daily branch activities, ensuring adherence to company policies
- Reduced operational errors through diligent monitoring, reporting, and addressing of issues.
- Managed daily branch activities to ensure smooth operations and compliance with regulations.
- Monitored branch work for completion and compliance.
- Ensured all trainings were completed in a timely manner
Teller Supervisor
Regions Bank
Dalton, GA
2002 - 2017
- Implemented processes to streamline transaction handling and reduce wait times.
- Monitored cash flow and managed teller drawer accuracy
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Researched and resolved customer issues on accounts.
- Contributed to the achievement of branch sales targets through proactive promotion of financial products and services.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Enhanced security measures by implementing updated technology and training staff on fraud detection techniques.
- Enhanced teller accuracy by conducting regular training sessions on transaction processing and customer service standards.
- Reduced customer complaints by addressing issues promptly and implementing feedback into service improvements.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
Mentor
Regions Bank
Dalton, GA
2006 - 2014
- Oversaw training of new associates
- Provide advice and guidance
- Offered encouragement and support to new associates
- Helped in overcoming challenges by sharing personal experiences and offering practical advice.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Provided evaluations following mentees training period
- Identified resources to provide additional growth
Teller
Regions Bank
Dalton, GA
2000 - 2002
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Balanced cash drawer daily and resolved discrepancies
- Maintained branch cash to include teller drawers and vaults within established limits
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Northwest Whitfield High School
Tunnel Hill, GASkills
- Organization
- Time management
- Attention to detail
- Reliability
- Self motivation
- Professionalism
Timeline
Relationship Banker II
Regions Bank
2018 - Current
Branch Operations Rep
Regions Bank
2006 - 2017
Teller Supervisor
Regions Bank
2002 - 2017
Mentor
Regions Bank
2006 - 2014
Teller
Regions Bank
2000 - 2002
High School Diploma -
Northwest Whitfield High School
Operational Excellence Award
2002, 2006, 2010, 2011, 2012, 2013
Suspicious Activity STAR Award
2002, 2006, 2010, 2001, 2013