Fatima Landeros
Covington
Summary
Dynamic Assistant Manager with a proven track record at Whataburger, excelling in team leadership and labor management. Skilled in inventory control and enhancing customer experiences, I foster a culture of accountability and growth, driving operational success and team performance. Passionate about developing talent and ensuring high standards in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Whataburger
07.2023 - Current
- Supervised team members and leaders to ensure timely and accurate task completion.
- Partnered with Field Training Manager to facilitate training sessions for new leadership teams and ensure successful store openings.
- Ensure every guests receives safe, quality food while maintaining high standards of cleanliness and sanitation.
- Assist with staffing, facility upkeep, and developing strong team members and future leaders.
- Create and manage weekly scheduled to meet business needs and labor goals.
- Order and verify weekly truck deliveries, keeping inventory accurate and organized.
- Prepare the restaurant for OEW, NSF and local health inspections throughout the year.
- Oversaw daily operations, including labor management, food cost analysis, service speed, and overall performance metrics.
- Coach and support team members through feedback and recognition to promote growth and retention.
- Fostered a culture of teamwork, positivity, and accountability to ensure seamless operations during each shift.
- Focus on providing a great team experience that reflected Whataburger's promise. Centered around culture: Pride, Care and Love, focusing on serving high-quality, made-to-order food while supporting our "Family Members" and local communities.
- Performed figure 8 techniques throughout shifts to improve service efficiency and enhance customer satisfaction.
- Encouraged and motivated the team to perform at their best while modeling professionalism and teamwork.
Supervisor
Chick-fil-A
12.2019 - 05.2023
- Took ownership of each shift by scheduling, training, delegating roles, and coaching team members for smooth and successful operations.
- Encouraged positive performance and recognized team members for their hard work.
- Focused on providing a great team experience that reflected Chick-fil-A's promise: What you do matters, Growth happen here, and We care for you.
- Prepared ahead for each shift by checking deferred orders, catering schedules and daily stock needs.
- Made sure all checklists, cleaning duties, and stock lists were completed accurately.
- Kept the restaurant clean and safe for both team members and guests, including dining areas, kitchen, and the parking lot.
- Communicated with other leaders during huddles to set goals, review what went well, and discuss improvements,
- Attended leadership meetings and followed up on action items to help the team meet goals.
Education
No Degree - Marketing
Georgia Gwinnett College
Lawrenceville, GA05-2027
Skills
- Point-of-Purchase (POP) Setup
- Scheduling & Labor Management
- Communication & Team Leadership
- Creative Business to Business Marketing Strategies
- Inventory & Food Cost Control
- Customer Experience Enhancement
- Brand Representation and Ambassadorship
- Interviewing & Selecting
- Building and Developing Talent Pipelines
Certification
ServSafe
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Whataburger
07.2023 - Current
Supervisor
Chick-fil-A
12.2019 - 05.2023
No Degree - Marketing
Georgia Gwinnett College