Fatima Pringle
Sandy Springs
Summary
Experienced Student Success Specialist with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Student Success Specialist
Technical College System of Georgia
11.2023 - Current
- Produce comprehensive reports for Student Services, enhancing data precision and operational efficiency.
- Assist approximately 25-35 inquiries per day from students, faculty, and potential candidates through various channels ensuring quality service.
- Mentor new team members on departmental procedures, fostering a knowledgeable and cohesive workforce to maintain high quality work performance.
- Develop rapport with diverse populations of prospective students through culturally sensitive outreach efforts tailored to individual needs.
- Boost visibility within the local community by representing our institution at various off-campus events such as college fairs and career fairs.
- Demonstrate commitment to continuous improvement in admissions practices by regularly attending professional development workshops and networking events to stay current on industry trends and best practices.
- Collaborate with faculty members to develop strategies for improved student engagement and performance.
Customer Service Sales Representative (Contract)
Pandora Jewellery
01.2023 - 11.2023
- Handled between 70-80 customer inquiries via phone and email, while ensuring timely and accurate resolutions.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols
- Prepared presentations utilizing various software tools which assisted in securing new business opportunities.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Pharmacy Assistant
CVS
03.2021 - 01.2023
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than 95 daily prescriptions in high-volume retail pharmacy environment.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Customer Service Sales Representative
The Home Depot Contact Center
04.2020 - 12.2022
- Maintained daily 30-40 customer records, transaction details, ensuring accuracy and compliance with customer policies.
- Managed high call volumes with precision, ensuring efficient and accurate call handling.
- Exceeded daily credit card application goals, driving team performance and success.
- Generated detailed reports for upper management by compiling data from various sources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
Onboarding Specialist/Administrative Assistant
ATC Healthcare
06.2014 - 05.2017
- Promoted open positions via social media, expanding applicant pool.
- Scheduled and conducted monthly, 15-20 new employee orientations, facilitating smooth onboarding.
- Entered data into spreadsheets using Microsoft Excel, Adobe, and other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality standards.
- Streamlined payroll processes, ensuring accurate compensation and maintaining data integrity.
- Provided administrative support to executive team, including scheduling meetings and managing schedules.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
09.2021
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
03.2017
Skills
- Personnel Management
- Customer Relationship Building
- Customer Service
- Team Leadership
- Database Entry
- Spreadsheets
- Organizational Skills
- Time Management
- Event Facilitation
- Product and service sales
Timeline
Student Success Specialist
Technical College System of Georgia
11.2023 - Current
Customer Service Sales Representative (Contract)
Pandora Jewellery
01.2023 - 11.2023
Pharmacy Assistant
CVS
03.2021 - 01.2023
Customer Service Sales Representative
The Home Depot Contact Center
04.2020 - 12.2022
Onboarding Specialist/Administrative Assistant
ATC Healthcare
06.2014 - 05.2017
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Bachelor of Science - Business Administration And Management
Western Governors University
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