Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Fatimah Abdul-Malik

Ellenwood

Summary

Developed exceptional communication and problem-solving skills in fast-paced customer service environment, consistently ensuring customer satisfaction and loyalty. Excel at managing high-volume inquiries and resolving complex issues efficiently. Seeking to transition into new field where these transferable skills can drive success and contribute to team-oriented setting.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
11.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Webtech Agent

TTEC
06.2024 - 11.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

Duke Energy
08.2022 - 01.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.

Customer Service Representative

SYKES
06.2021 - 11.2021
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered over 70 calls per shift to meet fast-paced call center demands.
  • Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.

Education

GED -

Jevs Human Services
Philadelphia, PA
11.2019

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Product knowledge
  • Microsoft PowerPoint
  • Data entry

Languages

English
Professional Working

Timeline

Delivery Driver

Amazon
11.2024 - Current

Webtech Agent

TTEC
06.2024 - 11.2024

Customer Service Representative

Duke Energy
08.2022 - 01.2023

Customer Service Representative

SYKES
06.2021 - 11.2021

GED -

Jevs Human Services

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Fatimah Abdul-Malik