Fatmata Odhiambo
Atlanta
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Developed strong customer service skills and ability to manage high-pressure situations in fast-paced environment. Excelled in communication and teamwork, ensuring seamless operations and guest satisfaction. Looking to transition into new field, leveraging these transferable skills to contribute effectively in new role.
Overview
2
2
years of professional experience
Work History
Crew Member
Chipotle
05.2024 - 10.2024
- Provided exceptional customer service, ensuring satisfaction during fast-paced meal preparation.
- Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
- Assisted in training new crew members on operational procedures and company policies.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Engaged with customers to promote menu items, contributing to a welcoming atmosphere.
- Resolved customer inquiries and concerns promptly, fostering positive dining experiences.
- Adapted quickly to changing demands and priorities in a dynamic restaurant environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Front of House Employee
Chick-fil-A
03.2023 - 02.2024
- Provided excellent customer service by greeting guests and managing inquiries.
- Assisted with maintaining cleanliness and organization of front-of-house areas.
- Supported team during peak hours by efficiently managing seating arrangements.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Handled cash transactions accurately and processed payments using POS systems.
- Adapted quickly to changing situations, ensuring smooth operations during busy periods.
- Maintained knowledge of menu items to assist patrons with dining choices.
- Collaborated with colleagues to create a welcoming atmosphere for all guests.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
No Degree -
North Springs High School
7447 Roswell Rd, Sandy Springs, GA 30328Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
Accomplishments
Principal cello at my school, advanced to the 2nd round of state leadership conference for HOSA, gained community hours by volunteering at hospitals, part of the national honors Spanish society, part of the student body government as secretary, as well as secretary of African American association. Did 3 years of cross country and was on the principals list for my school.
Timeline
Crew Member
Chipotle
05.2024 - 10.2024
Front of House Employee
Chick-fil-A
03.2023 - 02.2024
No Degree -
North Springs High School