Fatou Badjan
Atlanta
Summary
Dynamic hostess with strong skills in guest engagement and reservation management. Recognized for enhancing dining experiences through effective communication and timely service, ready to support operational excellence.
Overview
4
4
years of professional experience
Work History
Hostess
Ansley Golf Club
Atlanta
04.2025 - Current
- Supported training of new host staff in operational procedures.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Hostess
First Watch
Chamblee
03.2024 - 02.2025
- Greeted guests warmly and ensured a positive dining experience.
- Assisted servers by delivering menus and drinks promptly.
- Managed reservations and organized seating arrangements efficiently.
- Maintained the cleanliness of the host stand and entryway areas.
- Maintained a clean and organized dining area.
Hostess
Tupelo Honey Cafe
Sand Springs
08.2021 - 05.2023
- Managed reservations and organized seating arrangements efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Informed patrons of specialties and features.
Shift Leader
Crumbl cookie
Brookhaven
09.2021 - 04.2022
- Trained new team members on cookie preparation and customer service protocols.
- Implemented safety procedures to maintain a secure work environment.
- Fostered a positive team atmosphere through effective communication and support.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA05-2023
Early Childhood Education -
Georgia State University
Atlanta, GASkills
- Customer service
- Employee training
- Food safety compliance
- Conflict resolution
- Time management
- Effective communication
- Strategic thinking
- Guest engagement
- Reservation management
- Table assignment
- Takeout order processing
- Seating arrangements
Languages
Spanish
Limited
Timeline
Hostess
Ansley Golf Club
04.2025 - Current
Hostess
First Watch
03.2024 - 02.2025
Shift Leader
Crumbl cookie
09.2021 - 04.2022
Hostess
Tupelo Honey Cafe
08.2021 - 05.2023
High School Diploma -
Cross Keys High School
Early Childhood Education -
Georgia State University