FATOUMATA MANSARAY
Smyrna
Summary
Dedicated retail sales associate with strong point-of-sale operation and inventory management skills. Proven track record of enhancing customer satisfaction and driving sales through effective product knowledge and relationship management.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Walgreens
Smyrna
01.2020 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of sales floor displays.
- Operated cash register and processed customer transactions efficiently.
- Handled customer complaints with professionalism and empathy.
- Monitored sales trends to identify popular products for restocking decisions.
- Greeted customers and assisted in locating items, contributing to increased customer satisfaction and retention.
- Provided product information and answered customer questions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Monitored inventory levels and restocked items to ensure product availability.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Participated in team meetings and training sessions.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Assisted in the preparation and execution of physical inventory counts.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Demonstrated product features to customers.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Cultivated relationships with regular customers, delivering personalized service to foster repeat business.
- Cross-sold products and services to increase average transaction value.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Addressed customer questions and concerns regarding products and services.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Demonstrated knowledge of store products and services.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Completed transactions in an efficient manner while providing excellent customer service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled customer complaints in a professional manner.
- Helped customers by answering questions and locating merchandise.
- Assisted customers with finding the right product for their needs.
- Collaborated with team members to create effective merchandising strategies.
- Stocked shelves and ensured inventory levels met company standards.
- Trained new associates on store policies and customer service techniques.
Education
Associate of Arts - Business Administration
Kennesaw State University
Kennesaw, GA09-2022
Skills
- Point-of-sale operation
- Customer relationship management
- Sales analysis
- Inventory management
- Visual merchandising
- Product knowledge
Timeline
Retail Sales Associate
Walgreens
01.2020 - Current
Associate of Arts - Business Administration
Kennesaw State University