Fatu Alias Akshay Bhende
Pre-opening, Projects and Business Development
Margao
Summary
Experienced General Manager with a customer-centric approach and a track record of driving revenue growth and improving profit margins over an 18-year career. Thrives in fast-paced, high-pressure settings, consistently delivering results on multiple projects with tight deadlines. Detail-oriented leader and strategic thinker with strong managerial skills, providing vision and inspiring teams to achieve success.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
Work History
Camp Manager & Regional Business Dev Head
Brij Hospitality Private Limited
2025.05 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Regional Development Manager Goa & South India
Brij Hospitality Private Limited
2024.11 - 2025.04
- Conducted regular competitor analysis to stay ahead of industry trends and maintain a competitive edge within the market.
- Championed corporate social responsibility initiatives, engaging regional staff in community service projects and enhancing the company''s reputation within the area.
- Implemented data-driven decision-making processes to improve overall efficiency and productivity within the region.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Regional Manager Development for Goa & South India
The Postcard Hotel
2022.04 - 2024.10
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised various locations, enforcing high-quality standards of operation.
Manager-Operations and Development
The Postcard Hotels
2018.11 - 2022.03
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Camp Manager
BaghvanTaj Safaris
2017.07 - 2018.10
- Company Overview: 12 colonial cottages, with a swimming pool and spa.
- Handling the operation and management of the entire hotel.
- Responsible for coordination, planning, training, costing, and month-end reports of the coffee shop, butler service, housekeeping, spa, front office, and security.
Restaurant Manager, Food & Beverage Service
Vivanta by Taj
2017.04 - 2017.06
- Company Overview: 66 guest villas, 3 food and beverage outlets, and the largest banquet facility in the city.
- Handling the operation and management of the entire department.
- 66 guest villas, 3 food and beverage outlets, and the largest banquet facility in the city.
Camp Manager
Banjaar Tola Taj Safaris
2015.04 - 2017.03
- Company Overview: 18 luxury tents, with a swimming pool and spa.
- Handling the operation and management of the entire hotel.
- Responsible for coordination, planning, training, costing, and month-end reports of the coffee shop, butler service, housekeeping, spa, front office, and security.
- Enhanced safety measures, leading to a reduction in accidents and injuries through regular risk assessments and staff training.
Assistant Manager, Food & beverage service
Vivanta by Taj
2014.04 - 2015.03
- Company Overview: 63 guest villas, 6 food and beverage outlets, and the largest banquet facility in the city.
- Handling the operation and management of the entire department.
- 63 guest villas, 6 food and beverage outlets, and the largest banquet facility in the city.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Team Leader Food & beverage service
Vivanta by Taj
2012.11 - 2014.03
- Company Overview: 63 guest villas, 5 food and beverage outlets, and the largest banquet facility in the city.
- Handling the operation and management of the entire department.
- Responsible for month-end reports, staffing, planning, training, costing, CAPEX, budget, and PITs for the entire department.
Team Leader Food & beverage service
Vivanta by Taj
2011.12 - 2012.10
- Company Overview: 327 guest rooms, 4 food and beverage outlets, and the largest banquet facility in the city.
- Handling the operation and management of the outlet.
- Responsible for month-end reports, staffing, planning, training, costing, and innovating service standards.
Server (Trainer) In Room Dining Food & Beverage
Fairmont Bab Al Bhar
2010.01 - 2011.08
- Company Overview: 369 guest rooms, the largest banquet facilities, and 6 food and beverage outlets.
- Optimization of service procedures, reinforcing SOPs.
- Developing and implementing promotions.
- Implementation of new SOPs, new menu.
Team Member in Food & Beverage service
Vivanta By Taj
2008.01 - 2010.01
- Company Overview: 199 guest rooms, 3 food and beverage outlets.
- Pre-opening property, planning, and organizing new areas.
- Responsible for day-to-day operations.
- Implementation of new SOPs.
Industrial Management Trainee
32nd Milestone
2006.10 - 2007.03
- Traineeship covering all departments at both the operational and supervisory levels.
Education
Leadership And Management Module, Management of Food And Beverage Operations Module, Managing Beverage Operation Module
American Hotel & Lodging Educational Institute
2001.04 - 2014.03
Bachelor of Science - Hotel And Tourism Management
IIAS School Hotel Management
Miramar, Goa 2005.05 - 2008.06
Skills
Operations management
Workflow planning
Budget analysis
Training and development
Recruitment
Customer relationship management
Team leadership
Project management
Performance improvement
Business development
Project planning
Interests
Travelling
Music
Photography
Sports
Special Experience
- Abu Dhabi work experience
- Pre-opening
- Brand launch
- Speed program (TAJ)
Timeline
Camp Manager & Regional Business Dev Head
Brij Hospitality Private Limited
2025.05 - Current
Regional Development Manager Goa & South India
Brij Hospitality Private Limited
2024.11 - 2025.04
Regional Manager Development for Goa & South India
The Postcard Hotel
2022.04 - 2024.10
Manager-Operations and Development
The Postcard Hotels
2018.11 - 2022.03
Camp Manager
BaghvanTaj Safaris
2017.07 - 2018.10
Restaurant Manager, Food & Beverage Service
Vivanta by Taj
2017.04 - 2017.06
Camp Manager
Banjaar Tola Taj Safaris
2015.04 - 2017.03
Assistant Manager, Food & beverage service
Vivanta by Taj
2014.04 - 2015.03
Team Leader Food & beverage service
Vivanta by Taj
2012.11 - 2014.03
Team Leader Food & beverage service
Vivanta by Taj
2011.12 - 2012.10
Server (Trainer) In Room Dining Food & Beverage
Fairmont Bab Al Bhar
2010.01 - 2011.08
Team Member in Food & Beverage service
Vivanta By Taj
2008.01 - 2010.01
Industrial Management Trainee
32nd Milestone
2006.10 - 2007.03
Bachelor of Science - Hotel And Tourism Management
IIAS School Hotel Management
2005.05 - 2008.06
Leadership And Management Module, Management of Food And Beverage Operations Module, Managing Beverage Operation Module
American Hotel & Lodging Educational Institute
2001.04 - 2014.03