Fay Duncan
Grovetown
Summary
Dynamic administrative professional with a proven track record. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Expert in cash management and database entry, enhancing operational efficiency. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Recognized for exceptional customer satisfaction and effective communication, contributing to streamlined processes. Committed to maintaining confidentiality and supporting leadership with precision.
Overview
11
11
years of professional experience
Work History
Clerk IV
Columbia County Parks, Recreation & Events
08.2016 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed bi-weekly payroll for staff, ensuring timely and accurate salary distribution.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Assisted with onboarding of new employees.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Collect and code county purchase card statements bi-weekly
- Assist in annual internal and external finical auditing as required
- Process all departmental bills using either credit card or through the requisition process -entering
requisitions, providing quotes when needed, approve requisitions, receive purchase orders,
prepare invoicing and PO, send to finance for check/payment completion - Perform rentals for all Columbia County park pavilions including reservations, payments and weekly signage
Gym Receptionist
Columbia County Parks, Recreation & Events
08.2015 - 08.2016
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options and class schedules.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Executive Administrative Assistant
Junction City United Methodist
08.2014 - 07.2015
- Maintained confidentiality when handling sensitive information, protecting church staff interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for leadership.
- Screened calls and emails and initiated actions to respond or direct messages for Pastor and church leadership.
- Create and maintain weekly church publications for the public
Education
Psychology
Barton County Community College
Barton County, KS05-2015
Skills
- Administrative tasks
- Telephone etiquette
- Customer satisfaction
- Cash management
- Verbal and writing communication
- Database entry
- File maintenance
- Schedule and calendar management
Timeline
Clerk IV
Columbia County Parks, Recreation & Events
08.2016 - Current
Gym Receptionist
Columbia County Parks, Recreation & Events
08.2015 - 08.2016
Executive Administrative Assistant
Junction City United Methodist
08.2014 - 07.2015
Psychology
Barton County Community College
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