Alexus Y Griffin-Freeman
Wrens
Summary
Detail-oriented Data Entry Clerk with over 10 years of experience in maintaining accurate records, updating databases, and ensuring compliance with organizational policies. Expertise in Microsoft Excel, HRIS platforms, and documentation systems enables effective management of high-volume data entry tasks with exceptional speed and accuracy. Proven skills in data management, reporting, and recordkeeping are complemented by strong organizational and communication abilities that enhance operational efficiency. Committed to delivering high-quality results while supporting team objectives and driving productivity.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
AVA PLUS LLC
02.2022 - Current
- Entered, updated, and maintained client records, invoices, and schedules in spreadsheets and CRM systems with 99% accuracy.
- Reviewed and verified digital files and documentation to ensure compliance with client requirements and reduce errors by 15%.
- Generated reports and managed databases to support decision-making, improving information retrieval and workflow efficiency.
- Coordinated data and communications across multiple platforms, ensuring timely updates and seamless record management.
Fost care Social Worker
Division of Family and Children Services
06.2024 - 02.2025
- Maintained detailed case records and documentation in compliance with state and federal regulations, achieving 100% accuracy during audits and reviews.
- Advocated for children and families in court hearings and multidisciplinary meetings, contributing to positive permanency outcomes in 80% of cases handled.
- Conducted intake assessments and home visits to evaluate family needs, resulting in the successful placement and monitoring of 25+ foster children annually.
- Documented data and completed accurate updates to case records.
- Self-motivated, with a strong sense of personal responsibility.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use, and intimate partner violence.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Student Financial Advisor II
Nelnet
01.2022 - 05.2024
- Entered, verified, and maintained large volumes of data in Excel and HRIS systems with 99% accuracy, ensuring compliance with organizational and federal standards.
- Reviewed and processed documentation (invoices, applications, or client records), reducing errors by 15% through quality checks and attention to detail.
- Generated and updated reports to support management decisions, improving data retrieval efficiency by 20%.
- Customized investment portfolios to align with changes in clients' financial situations, maintaining optimal performance.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Customer Service Representative
Augusta Utilities
10.2020 - 08.2021
- Processed service requests, payments, and adjustments, reducing processing errors by 20% through attention to detail and verification practices.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Entered, updated, and maintained customer account information in billing and service databases with 99% accuracy to ensure compliance with utility policies.
- Generated reports and tracked account activity using Excel and internal systems, improving data retrieval and reporting efficiency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Education
Master of Science - Business Administration
Springs, CO01.2023
Skills
- Accuracy in data management
- Database management
- Comprehensive documentation skills
- Effective communication
- Customer relationship management
- Strong organizational skills
- Marketing coordination
- Strategic issue analysis
- Resource management
- Billing verification
- Research-based grant writing
- Data-driven decision making
- Financial reporting
Timeline
Fost care Social Worker
Division of Family and Children Services
06.2024 - 02.2025
Virtual Assistant
AVA PLUS LLC
02.2022 - Current
Student Financial Advisor II
Nelnet
01.2022 - 05.2024
Customer Service Representative
Augusta Utilities
10.2020 - 08.2021
Master of Science - Business Administration
Awards
- Leadership Development Award, Lincoln, NE, 08/01/23 - 05/01/24, Recognized for completing Nelnet’s Leadership Training Program, gaining advanced skills in team management, organizational communication, and compliance-driven leadership.
- Leadership Recognition, Wrens, GA, 01/01/04 - 05/01/08, Honored for exemplary service as Local President, leading meetings, maintaining accurate records, and guiding youth programs in alignment with district parliamentary procedures.