Felecia D. Ferrell
Hinesville,GA
Summary
Experienced Detail Service Manager with over 20 years of experience in managing and supervising jet detail services. Established business development experience in sales. Knowledgeable in creating and maintaining financial budgets and statements. Demonstrated success in leading teams to exceed customer expectations and delivering high-quality services. Skilled in team building, communication, and problem-solving. Proven customer retention track record within the aviation industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Appearance Group /Prime Appearance
11.2005 - Current
- Manage and supervise a team of jet detail technicians, ensuring quality work and on-time delivery of services
- Schedule and coordinate daily work assignments and confirm that all equipment and supplies are available
- Develop and maintain relationships with customers to establish high levels of satisfaction and repeat business
- Assure compliance with safety regulations, including OSHA and EPA standards
- Provide training and mentoring to team members to insure their continued growth and development
- Regulate the scheduling of services and ensure that all equipment and supplies are available for the team
- Conduct regular inspections of completed work to certify that it meets company standards and customer expectations
- Assist in developing marketing strategies to promote the company's jet detail services
- Oversee weekly and monthly billing cycles for a recurring customer base
- Facilitate proper employee development through planning, communication, coaching, monitoring, and appraising performance
- Experienced Detail Service Manager with over 20 years of experience in managing and supervising jet detail services
- Established business development experience in sales
- Knowledgeable in creating and maintaining financial budgets and statements
- Demonstrated success in leading teams to exceed customer expectations and delivering high-quality services
- Skilled in team building, communication, and problem-solving
- Proven customer retention track record within the aviation industry
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided leadership for continual management and employee training initiatives.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Prepared documents for internal and external audits.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Education
High School -
Glenn Hills High School
Bachelor of Science -
Columbia Southern University
Orange Beach, AL2020
Skills
- Team leadership and supervision
- Customer service and relationship management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Knowledge of safety regulations and standards
- Attention to detail and quality control
- Proficient in Microsoft 365 Suite
- Cabinetry Repair
- Leather Repair
- Regulatory Compliance
- Contract Negotiation
- Sheet Metal Sand
- Buff and polish
- Paint color match
Certification
- OSHA 10 Certified
- OSHA 30 Certified
- Federal Administration (FAA) Repairman certificate
References
Available upon request
Timeline
Senior Operations Manager
Appearance Group /Prime Appearance
11.2005 - Current
Bachelor of Science -
Columbia Southern University
- OSHA 10 Certified
- OSHA 30 Certified
- Federal Administration (FAA) Repairman certificate
High School -
Glenn Hills High School
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