Feleg Abraham
Atlanta
Summary
Dynamic professional with a proven track record at Per Scholas in strategic planning and community outreach. Expertise in enhancing digital engagement and optimizing recruitment processes, leading to increased enrollment success. Strong problem-solving skills utilized to drive impactful results in diverse environments.
Overview
4
4
years of professional experience
Work History
Admissions and Recruitment Associate
Per Scholas
Atlanta
05.2024 - Current
- Manage full-cycle recruitment and admissions for technical training programs, helping underserved communities launch IT careers.
- Conduct outreach presentations, information sessions, and partner development to expand candidate pipelines.
- Review applications, lead interviews, administer assessments, and communicate decisions.
- Design and manage a social media engagement strategy to increase enrollment visibility.
- Collaborate cross-functionally with program staff to coordinate kickoffs, graduations, and continuous process improvements.
- Maintain candidate records, track engagement data, and help optimize recruitment processes to meet enrollment KPIs.
Broadcast Producer
iHeartMedia
Atlanta
05.2024 - Current
- Produce live and pre-recorded radio segments for music, talk, and news shows, ensuring quality and compliance with FCC regulations.
- Research show content, schedule and coordinate guest appearances, and secure relevant clearances and audio assets.
- Collaborate with on-air talent, content teams, and production assistants to develop compelling, audience-tailored programming.
- Monitor listener engagement, social media responses, and manage post-production editing and archiving.
- Operate professional broadcasting equipment including soundboards and editing software.
Product Support Representative II
UKG
Atlanta
03.2022 - 04.2023
- Served as the primary point of contact for clients navigating complex HR, payroll, and tax software solutions.
- Guided users through diagnostic and troubleshooting processes using SQL, CRM tools, remote access platforms, and internal knowledge bases.
- Collaborated closely with internal technical and engineering teams to escalate and resolve software bugs or advanced system errors.
- Delivered responsive and empathetic support via phone, email, and screen-share sessions, ensuring a high rate of issue resolution and customer satisfaction.
- Expanded technical product knowledge and applied that expertise to educate clients on best practices and system optimization.
- Maintained detailed documentation and case notes to support internal team communication and ongoing customer success initiatives.
Education
Google IT Professional -
Per Scholas
Atlanta, GA09.2025
CompTIA A+ Certificate -
Per Scholas
Atlanta, GA01.2023
Mass Communications Degree -
University of Minnesota
01.2003
Skills
- Continuous learning
- Strategic planning
- Digital engagement
- Problem-solving
- Regulatory compliance
- Community outreach
- Effective communication
- Leadership skills
- Team collaboration
Projects
Georgia School Tour, 01/01/16, 03/01/18, Used celebrity-led engagements to empower and educate youth in schools across the state. Workplace Lunch Tour, 09/01/19, 05/01/22, Led partnerships with restaurants to reward listeners with on-site lunches, growing brand visibility and loyalty.
Awards
- #1 Nielsen-Rated Midday Show, 08/01/18, 03/01/19
- Davis Broadcasting Personality of the Year, 01/01/19, 01/01/20
- Tri-City Hip-Hop Personality of the Year, 06/01/20, 07/01/21
- Hennepin County Diversity in Action Honoree, 05/01/05, 05/01/06
Timeline
Admissions and Recruitment Associate
Per Scholas
05.2024 - Current
Broadcast Producer
iHeartMedia
05.2024 - Current
Product Support Representative II
UKG
03.2022 - 04.2023
Google IT Professional -
Per Scholas
CompTIA A+ Certificate -
Per Scholas
Mass Communications Degree -
University of Minnesota
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