Felicia Coutinho
Verna
Summary
Highly motivated professional with a strong commitment to excellence. Brings enthusiasm, dedication, and a sense of responsibility to any organization. Proven track record of creating a positive work environment. Driven by a genuine desire to utilize acquired skills through extensive experience. Confident in ability to make valuable contributions and achieve success in any role.
Overview
18
18
years of professional experience
Work History
Telemarketing Executive
Ornet Marketing
04.2024 - Current
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Utilized sales techniques to build customer interest and close sales.
- Implemented upselling techniques to increase revenue and move product.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Data Entry Administrator
M/s D’Souza Nursery
11.2022 - 04.2024
- Entering official data on official website of the company.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Store Incharge
Fabindia Overseas Pvt. Ltd.
08.2017 - 03.2018
- Maintaining the Entire Store at the 1930 Mall at Vasco Da Gama
- Leading a team of 4 Sales Executive and training them according to the requirements of the company
- Maintaining the store as per norms and policies of the company and the mall
- Providing par excellence customer service to each and every customer
- Taking care of the products in the store as per the company policies
- Providing product knowledge training to the team
- Brainstorming ideas to improve customer experience in the store and also to increase footfall
Administrative Officer
Cambridge Educational Institute
08.2015 - 05.2017
- Maintaining the entire branch, office equipment and classes
- Handling cash, cheque and card payments made for the courses offered by the company
- Reporting to higher authority all the issues of the clients, students, instructors, etc
- Helping clients with their queries, issues regarding any aspects of their course and certification
- Filing and maintaining records of all the transactions, certificates, receipts, etc
- In proper files
- Replying to mails using Microsoft Outlook
- Attending calls and documenting the same
Patient Care Manager
Dr. Batra’s Positive Health Clinic Pvt. Ltd.
06.2012 - 12.2014
- Maintaining the entire clinic along with help of the resident doctor
- Taking care of patients coming into the clinic for treatment, as well as, those coming for enquiries and helping them to make a clear choice in choosing the clinic services
- Maintaining clinic stock of Medicines, office supplies and Company products
- Maintaining a healthy relationship between the patients and the company
- Handling cash, cheque and other transactions, doing billing and maintaining patient database in a computerized system known as CMS
Administrator/Recruiter
Career Vision Consultants
03.2011 - 05.2012
- Company Overview: Recruiting Agency
- Maintenance of the whole office, including a second office based at a different location
- Perform filing, data management, manage incoming and outgoing emails
- Handle calling / walk-in Candidates for interviews
- Setup interviews with different employers and follow ups for each and every candidate
- Updating the company website with recent job vacancies
- Keeping a rapport with Top Company HR’s
- Assuring office is neat, and stocked with necessary tools for functionality
- Recruiting Agency
Executive - Business Development
Helen O’Grady
02.2010 - 02.2011
- Company Overview: Drama and Speech Academy for Children
- Able to work closely with the team to develop the products for the business
- Ability to make new business opportunities locally
- Increasing brand awareness and bringing in new customers
- Organizing extracurricular activities for children of various age-groups
- Visiting different schools PTA meeting to promote the academy and influencing parents by giving demos of our classes
- Drama and Speech Academy for Children
Retail Consultant
Syscon Automation
05.2007 - 01.2010
- Managing the entire computer showroom single handedly
- Handling walk-in customers as well as call-in
- Studying the entire specification of each and every model coming in the market, whether laptop or desktop
- Maintaining accounts, billing, delivery and after sales services of every machine going out of the showroom
- Maintaining a good rapport with all customers and clients, including competitors
Education
Bachelor of Commerce -
Shree Damodar College of Commerce and Economics
Margao, Goa05.2007
Diploma in Financial Accounting & Analysis - undefined
Manipal Institute of Computer Education
Margao, Goa09.2006
Course in Information Technology - undefined
Shree Damodar College of Commerce and Economics
Margao, Goa03.2005
Higher Secondary School Certificate - undefined
Ramcrisna Mahadev Salgaocar Higher Secondary School
Margao, Goa03.2004
Secondary School Certificate - undefined
Our Lady of Fatima Convent High School
Margao, Goa03.2002
Diploma In Graphic Designing - Graphic Designing
Manipal Institute of Computer Education
Margao 01.2024 - 06.2025
Skills
- Performance-driven
- Objection handling
- Prospecting skills
- Technical skills
- Professional communication
- Upselling strategies
- Persuasive communication
- Results-driven
Languages
English
Hindi
Konkani
Personal Information
- Date of Birth: 08/17/86
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Traits
- Eager to learn new things.
- Able to work independently.
- Able to adjust myself to any working situations.
Timeline
Telemarketing Executive
Ornet Marketing
04.2024 - Current
Diploma In Graphic Designing - Graphic Designing
Manipal Institute of Computer Education
01.2024 - 06.2025
Data Entry Administrator
M/s D’Souza Nursery
11.2022 - 04.2024
Store Incharge
Fabindia Overseas Pvt. Ltd.
08.2017 - 03.2018
Administrative Officer
Cambridge Educational Institute
08.2015 - 05.2017
Patient Care Manager
Dr. Batra’s Positive Health Clinic Pvt. Ltd.
06.2012 - 12.2014
Administrator/Recruiter
Career Vision Consultants
03.2011 - 05.2012
Executive - Business Development
Helen O’Grady
02.2010 - 02.2011
Retail Consultant
Syscon Automation
05.2007 - 01.2010
Diploma in Financial Accounting & Analysis - undefined
Manipal Institute of Computer Education
Course in Information Technology - undefined
Shree Damodar College of Commerce and Economics
Higher Secondary School Certificate - undefined
Ramcrisna Mahadev Salgaocar Higher Secondary School
Secondary School Certificate - undefined
Our Lady of Fatima Convent High School
Bachelor of Commerce -
Shree Damodar College of Commerce and Economics
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