FELICIA DAVIS
Albany,GA
Summary
Business Administration professional with at least 10 years of experience in various settings seeking supervisory/leadership employment opportunities to enrich my career skills; I consider myself a dependable, organized, and honest professional; Values include meeting deadlines, teamwork, analyzing problems, and entering data correctly. KEY COMPETENCIES: Medical Terminology Training / Supervision Human Resources Data Input / Analysis Scheduling Inventory Management HIPAA + OSHA Recordkeeping Health Insurance Payment Remittance Report Generation Customer Advocacy Information Collection Clerical Duties Service Coordination
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Veranda
10.2019 - Current
- Answers phone calls, creating appointments, directing the calls as required and handled all queries
- Maintains emails and other electronic messages as required in a timely and efficient manner
- Coordinates patient care with other healthcare facilities and specialties
- Triages patients over the phone and in-person
- Collects new patient information and ensures all patient data is accurate including billing information
Medical Representative II
Phoebe Putney Memorial, Hospital
06.2018 - 10.2019
- Provided confidential front desk services and support activities for patient registration and billing
- Scheduled patient appointments, ensured proper and timely entry of clean
- Received, entered and reconciled all third-party payers
- Received patients and their families, performed basic financial and insurance eligibility, answered and directed telephone inquiries, and performed other managed care protocols
HR, Registrar Assistant
Albany Technical College
05.2014 - 06.2018
- Maintained accurate and up-to-date human resource files, records, and documentation
- Answered frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc
- Performed periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
- Assisted with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks
- Communicated with supply vendors regarding the ordering of supplies and tools needed in the department
- Assisted with all students’ affairs processes and procedures, including registration and campus activities
Education
Master’s Degree - Business Administration
Albany State University
05.2023
Bachelor’s Degree - Business Technology Management
Albany State University
12.2021
Associates Degree - Business Administrative Technology
Albany Technical College
05.2019
Skills
- Organizing and Categorizing Data
- Time Management
- LexisNexis
- Microsoft Access
- Account Balancing
- Advanced MS Office Suite Knowledge
- Medical Procedure Coding Software
- Employee Communications
- CRM Software
- Records Management Systems
- Bookkeeping
- Back Office Operations
- OSHA Compliance
- Data Entry Documentation
- Senior Leadership Support
- Set Appointments
- Documentation
Timeline
Administrative Assistant
The Veranda
10.2019 - Current
Medical Representative II
Phoebe Putney Memorial, Hospital
06.2018 - 10.2019
HR, Registrar Assistant
Albany Technical College
05.2014 - 06.2018
Master’s Degree - Business Administration
Albany State University
Bachelor’s Degree - Business Technology Management
Albany State University
Associates Degree - Business Administrative Technology
Albany Technical College
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