Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felicia Forsyth

Sandy Springs

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

2026
2026
years of professional experience

Work History

Cashier Team Lead

Henri's Bakery & Cafe
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supervised cashier team, ensuring efficient operations and high customer service standards.
  • Trained new cashiers on register procedures and customer interaction protocols.
  • Resolved customer inquiries and complaints, promoting a positive shopping experience.
  • Maintained up-to-date knowledge of product offerings to assist customers effectively.

Food Runner

Keke's Breakfast Cafe
04.2025 - 06.2025
  • Assisted members with account inquiries and transaction processing efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Coordinated timely food delivery to ensure exceptional guest experiences.
  • Managed communication between kitchen staff and servers to optimize service flow.
  • Trained new food runners on operational procedures and safety protocols.
  • Monitored inventory levels and assisted with restocking supplies as needed.
  • Implemented best practices for maintaining cleanliness and organization in service areas.
  • Assisted in resolving customer complaints to enhance satisfaction and loyalty.
  • Collaborated with team members to streamline food preparation processes, improving efficiency.
  • Adhered to health and safety regulations while handling food products and equipment.
  • Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
  • Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
  • Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
  • Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
  • Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
  • Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
  • Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
  • Played a crucial role in the success of daily operations by consistently performing tasks with precision, professionalism, and a commitment to providing an exceptional dining experience for every guest.
  • Proactively identified opportunities for improving workflows and collaborated with colleagues to implement changes leading to increased efficiency in the food running process.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted wait staff with timely food delivery and guest requests.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Established rapport with customers by providing friendly and attentive service.

Server Team Lead

Daily Bread Cafe
04.2021 - 04.2022
  • Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Implemented inventory management procedures to reduce waste and enhance supply efficiency.
  • Resolved customer complaints promptly, maintaining positive dining experiences.
  • Collaborated with kitchen staff to streamline food preparation processes and improve order accuracy.
  • Enforced health and safety protocols, ensuring compliance with local regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Trained and mentored new team members on service standards and best practices.

Education

Success Academy
04.2025

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Flexible schedule
  • Store opening and closing
  • Motivational skills
  • Adaptability and dependability
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Empathy and patience
  • Customer engagement
  • Conflict resolution

Timeline

Food Runner

Keke's Breakfast Cafe
04.2025 - 06.2025

Server Team Lead

Daily Bread Cafe
04.2021 - 04.2022

Cashier Team Lead

Henri's Bakery & Cafe

Success Academy

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Felicia Forsyth