Felicia Guzman
Evans,GA
Summary
High level of experience in software products, internet and email applications 4 years experience supervising and working with disabled children at Hitchcock Rehabilitations Center Legendary status customer service skills and communication abilities Well organized, inquisitive problem solver. Enjoys challenges and thrives in a "people" environment Friendly, outgoing and personable with a cheerful disposition 3 years studying Spanish. 1 year studying Latin
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering several years in background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
16
16
years of professional experience
Work History
Live Stream E-Commerce Seller
Independent Merchant for Bye Felicia Customs
04.2026 - Current
- Developed strong customer relationships to enhance repeat business and brand loyalty.
- Managed inventory levels to ensure product availability and timely fulfillment.
- Implemented promotional strategies that increased sales visibility and customer engagement.
- Analyzed market trends to identify opportunities for expanding product offerings.
- Streamlined order processing procedures to enhance operational efficiency and accuracy.
- Coordinated with suppliers to maintain optimal stock levels and meet demand fluctuations.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Developed customized solutions for client's unique needs, resulting in improved satisfaction and loyalty.
Casino Sales & Support Specialist
Carnival Cruise Lines
02.2025 - 04.2026
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Coordinated with various departments to enhance service delivery and guest satisfaction.
- Developed training materials for new staff, fostering a culture of excellence in service.
- Led initiatives to streamline support processes, reducing resolution time significantly.
- Mentored junior staff, enhancing team performance through knowledge sharing and guidance.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Personal Vacation Planner
Carnival Cruise Lines
07.2024 - 02.2025
- Curated personalized travel itineraries to enhance guest experiences and satisfaction.
- Researched and recommended destinations based on client preferences and budget constraints.
- Analyzed customer feedback to identify trends and implement service improvements proactively.
- Streamlined booking processes, reducing turnaround time for client requests significantly.
- Maintained accurate records of client information, bookings, payment details, and correspondence within CRM system.
- Attended industry trade shows, seminars and conferences to stay informed on new developments within the travel sector.
- Developed comprehensive knowledge of various destinations, allowing for expert guidance in selecting appropriate options for guests' needs.
- Increased repeat business by delivering memorable vacation experiences tailored to individual tastes and interests.
CONTRACTED INSIDE SALES AGENT
Leading Edge Real Estate/Silver Fern Holdings
01.2022 - 01.2023
- Contact prospective customers to present information and explain available services
- Develop prospects from current commercial customers, referral leads, or sales or trade meetings
- Review business trends to advise customers regarding expected fluctuations
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Interview clients to determine what kinds of properties they are seeking
- Coordinate property closings, overseeing signing of documents and disbursement of funds
- Contact property owners and advertise services to solicit property sales listings
- Coordinate appointments to show homes to prospective buyers
- Solicit and compile listings of available rental properties
- Visit properties to assess them before showing them to clients
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
INTERNET SALES MANAGER & BUSINESS DEVELOPMENT
Gerald Jones Auto Group
11.2013 - 12.2018
- Built rapport, established long term customer relations to ensure brand loyalty
- Identified issues, analyzed information & provided solutions to resolve conflict
- Monitored sales floor activity, cultivated healthy employee relations within team members
- Exceeded monthly sales goals & objectives on a consistent basis
- Conducted research analysis to ensure market penetration from multiple resources
- Obtained & submitted bank stipulations to guarantee loan accuracy & approval
- Remained aware of popular trends, training, technology, sales & promotions
- Scheduled sales & service followups with existing & potential customers
- Handled lease maturity & upgrades
- Maintained company website, photos, inventory, price adjustments, custom orders & online reviews.
INTERNET SALES DIRECTOR
Fairway Ford
01.2015 - 04.2015
- Managed and directed a successful internet department and sales team
- Performed personnel duties such as hiring, training, discipline, and job termination
- Responded to customer inquiries and complaints
- Monitored sales floor activity to ensure customer satisfaction
- Mentored staff and helped handle difficult situations
- Assigned duties to workers
- Exceeded monthly sales goals and objectives
- Maintained company website, inventory, prices, ordering, and online reviews from customers.
DIRECTOR OF MARKETING AND PUBLIC RELATIONS
SouthStar Emergency Medical Services
01.2011 - 08.2012
- Used coordination & planning skills to achieve results according to deadline
- Managed public relations operations for private company
- Cultured working relationships with clients, media representatives, and contractors
- Increased company visibility through selectively chosen media
- Used business relationships to create opportunities for company growth
- Led community outreach initiatives
- Built productive business relationships with people and entities outside the company
- Successfully identified company's target audiences and client groups
- Developed and supported a corporate image for the company
- Promoted a positive public perception of the company
- Designed visual PR tools, logos, photos, and signage
- Studied cost/benefit analysis of PR projects and budgets
- Spearheaded and organized PR events.
Education
Meybohm Institute of Real Estate
Augusta, GAPHYSIOLOGY, PSYCHOLOGY
Aiken Technical College
Aiken, SCCOMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA - undefined
Midland Valley High School
Graniteville, SCSkills
- Administrative Support
- Advertising & Market Analysis
- Consulting, Content & Event Management & Customer Relations
- Medical Terminology Public & Customer Relations, Public Speaking, Telephone & Multimedia Talent
- Customer engagement
- Marketing strategies
- Inventory management
- Sales techniques
- Social media marketing
- Facebook marketplace
- Shipping
- Professional networking
Timeline
Live Stream E-Commerce Seller
Independent Merchant for Bye Felicia Customs
04.2026 - Current
Casino Sales & Support Specialist
Carnival Cruise Lines
02.2025 - 04.2026
Personal Vacation Planner
Carnival Cruise Lines
07.2024 - 02.2025
CONTRACTED INSIDE SALES AGENT
Leading Edge Real Estate/Silver Fern Holdings
01.2022 - 01.2023
INTERNET SALES DIRECTOR
Fairway Ford
01.2015 - 04.2015
INTERNET SALES MANAGER & BUSINESS DEVELOPMENT
Gerald Jones Auto Group
11.2013 - 12.2018
DIRECTOR OF MARKETING AND PUBLIC RELATIONS
SouthStar Emergency Medical Services
01.2011 - 08.2012
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA - undefined
Midland Valley High School
PHYSIOLOGY, PSYCHOLOGY
Aiken Technical College
Meybohm Institute of Real Estate