Felicia John

• Currently at Five Islands my key role and responsibilities as a part time employee are ever changing.
• At times I am required to work as an admissions cashier, a welcome attendant informing guests of all our services and 'need to know' information.
• Acting in the capacity of an arcade attendant means that my role and responsibility is to ensure the satisfaction of customers and ensure that they remain our number one priority.
• I have also worked as an attraction attendant where I am left to run and supervise the ride or activities designated to me.
• In this position I am to ensure safe and responsible execution and enjoyment to all patrons.

• Recommended approval or disapproval of vehicle, real estate or credit loans.
• Checked appraisals, title information and insurance documents for each property or vehicle.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Preparing loan files, legal documentation, and credit write-ups to support credit decision-making.
• Approved credit facilities within delegated authority limits, ensuring compliance with internal policies and financial regulations.
• Liaised with attorneys, financial institutions, and third-party service providers to facilitate loan processing and legal documentation.
• Delivered financial guidance to members, helping them make informed borrowing decisions aligned with their financial goals.
• Supported the development and promotion of Credit Union products and services, contributing to member engagement and growth initiatives.

• Perform routine financial transactions including cash handling, funds transfers, cheque processing, and ledger updates within authorized limits.
• Prepare official Credit Union correspondence such as account statements, deduction letters for staff and members, and reports for external institutions including the Integrity Commission.
• Deliver prompt and professional assistance to members, addressing inquiries and concerns with a strong focus on service excellence.
• Foster strong member relationships within a family-oriented environment, contributing to a personalized and trust-based client experience.
• Monitor member transaction activity for irregularities, supporting the Credit Union's compliance and fraud prevention efforts.

Temporary Assignment – Cheque Processing and Client Support

• Managed the daily processing of returned (bounced) cheques and cheque book orders, adhering to a strict one-day turnaround policy.
• Logged and tracked all returned cheques, initiating timely outreach to clients for items exceeding a specified value threshold.
• Ensured accurate mailing of returned cheques after logging, maintaining confidentiality and compliance standards.
• Processed incoming cheque and deposit book orders promptly, supporting seamless banking operations.
• Resolved client inquiries and discrepancies related to cheques and cheque books, providing clear and professional communication.
• Maintained high levels of accuracy and organization in a time-sensitive environment.

• Responsibilities included but were not limited to, being one of the many faces of Samsung, engaging customers at store locations where I provided services such as basic trouble shooting and problem solving on mobile devices.
• Conducted training sessions on product information to both store personnel and the general public as well as sale pushes.

• Working in a family owned business in my free time has allowed me to develop a sense of work ethic from a young age.
• I have learnt how to do stock checks and replacements, cash, telephone operations and a few occasions acted in capacity as a courier.